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EasyVista | October 27, 2023

Impacts of AI on IT reporting

The hottest topic in technology right now, without a doubt, is AI (Artificial Intelligence) – and for good reason.   

The transformation is unparalleled (in a positive way). 

If your company is not already using AI for IT reporting (the collection of information for what works and what doesn’t), this article will go over why you should start and how it will influence the success of your company.  

AI in IT 

Artificial Intelligence touches every aspect of the IT world—internal, external, budgets, operations, customer support, project management...you name it. The most notable uses of AI in IT are: 

  • Automation – improved processes and procedures to increase company-wide efficiency 
  • Enhanced security features – better compliance and data protection 
  • Chatbots – increased customer service and support experiences  
  • Operations management – better resource allocation and infrastructure overview 

What is IT reporting? 

IT reporting, the process of collecting and analyzing information related to Information Technology (IT), encompasses insights into both the operations and the infrastructure of systems and services. The goal being to help organizations make informed, data-driven decisions about their business—people, processes, and products.  

The process of IT reporting starts with data collection. Information can come from various sources and involve network performance, server uptime, user satisfaction, security incidents, and more. After the data has been collected, it is analyzed for trends, patterns, and anomalies. This part of the process typically involves using machine learning and data visualization tools and techniques to extract results. From there, reports are created in a concise manner (i.e., slide decks, charts, and dashboards) and presented to relevant parties.  

5 Ways AI Impacts IT Reporting 

The use of AI increases the ability to interpret (and effectively use) IT data—increasing the reliance and relevancy of the data obtained.  

  1. More accurate KPIs: Key Performance Indicators (KPIs) are quantifiable measurements used to gauge the performance and/or success of a project, person, or company. With the addition of AI, more KPIs can be tracked with IT departments, increasing the frequency and number of metrics obtained. With this increased information, companies will have more accurate data on where they need to improve and what’s working.  
  2. Trend Analysis: IT reporting often includes historical data, allowing stakeholders to track trends over time. This helps identify long-term patterns and make predictions about future IT needs and challenges. 
  3. Compliance and Security Reporting: In many organizations, IT reporting is crucial for demonstrating compliance with regulatory requirements, industry standards, and security protocols. Stay on top of your compliance and security reporting needs, without compromising on security practices and data protection.  
  4. User Satisfaction and Feedback: Some IT reports may include feedback from end-users, such as surveys or support ticket data. IT departments can better gauge user satisfaction and identify areas for improvement—increasing their potential for attracting a larger market share.  
  5. More Strategic Alignment: The additional data and automation of acquiring it leads to more direct alignment with business objectives—operations can be measured so they fit with long-term business goals. This carries into budget and resource allocation/ management.  
  6. Incident and Problem Management: Reporting allows IT teams to document incidents, their causes, and the actions taken to resolve them—invaluable for preventing future issues.

If your company’s not already using AI in some way, you should highly consider adding it to your tech stack. The heightened access to your areas for improvement, as well as strengths, will help your company grow faster, save money, and satisfy more customers. What else could you ask for? 

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EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.