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ITSM for Higher Education

Taking Care of Your Students Should be Easy

High expectations. Low budgets. Lots of user types. Lots of user actions. IT in higher education is an exciting challenge — and the students are always the number one priority.

Their technological savviness and the ongoing need from staff and faculty mean IT must contend with constant demand. Today, these users also require engaging experiences in order to thrive. EasyVista's platform gives higher education institutions the tools to support their user communities in brand new ways.

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Help All Users Thrive with Individual Experiences

Deliver services the way your students, faculty, and staff want to consume them: through any kind of device, using responsive portals and apps that enable access from anywhere and that include individualized workflows and features. Whatever service is needed — IT or not, from meal plan signup to dorm maintenance request — they can find it easily and simply, now.


Simplify IT Service Delivery for Higher Education

Differing user needs, multiple service arenas, and old and new technology combine for a higher education ITSM challenge that you're required to meet. With EasyVista, you can segregate operations to support different colleges on one campus and support multiple unique personas with varied service needs, from staff to alumni.


Power the Next Generation
of Self-Service

Non-IT requests still require process and automation. After all, ease is critical to helping users interact with knowledge. You can help students, faculty, and staff solve problems on their own using intelligent knowledge flows and dynamic decision trees on any topic, effectively reducing calls to the service desk. And you don't have to write a single line of code.


Improve Access to Support Services

Automate and streamline every client support experience. Power walk-up support by automating interactions with students and staff, providing quick access to support information and catalog of services. Students and staff can easily resolve issues, from slow internet connections to new account setup. Keep records of it all to see how service delivery performs and to optimize as your user base grows.

Read Case Study

Simplify IT Service Management by making it easier to deliver and use.

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Stroke 7206 + Stroke 7207 + Stroke 7208

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Read the Success Story

EasyVista's Service Apps Technology turns Gonzaga's vision of a self-service request portal into a reality

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What else can EasyVista do for your institution?

Simplify IT Service Management

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Help Users Help Themselves

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Build People-Centric User Experiences

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