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ITSM for HR Service Management


CREATE POSITIVE HUMAN RESOURCES EXPERIENCES WITH HR SERVICE MANAGEMENT

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Today’s workforce is moving fast. Employees now expect instantaneous and comprehensive HR support. The EasyVista HR Service Management solution addresses these challenges by offering effective self-service and knowledge delivery solutions.

The EasyVista HR Service Management solution helps you streamline work across multiple teams to facilitate employee on-boarding and off-boarding. Employees can easily access HR services anytime from any device and HR staff can quickly provide answers and deliver best-in-class services faster and more efficiently with an all-in-one HR Service Management platform that is easy to use and easy to configure.

 

Guide:

5 Essential Steps to Modernize Your Service Desk

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HR Case Management

Whether using the HR self-service portal or a virtual support agent, employees will have access to answers where and when they need it. If an HR case requires processing, the workflow engine automates the classification and assignment of tasks to the right people according to their skills and availability.

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Employee Onboarding, Offboarding and HR Requests

Employees onboarding and offboarding requires orchestrating a large number of tasks across multiple departments. It is important to integrate new employees and provide secure effective tools to help build a positive employee/business relationship.

Are you wanting to provide self-service for customer support and agents?

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Dashboard and Analytics

Share relevant data with your stakeholders and business experts to help improve service quality and proactively identify areas for improvement. KPIs and dashboards are available to monitor the activity of your HR experts in real time so you can prioritize your activity and focus on what will have the greatest impact on the productivity of your employees.

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Employee HR Self-Service

Accessing the HR service catalog is easy with a search engine that allows you to quickly identify the appropriate service or response to any type of HR case. Create a conversational experience for employees 24/7 with chatbots and virtual agents that deliver contextualized answers and guided support to help your users find HR related information on their own.

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HR Mobile Apps

EasyVista offers multiple mobile web applications to facilitate access and processing of HR requests by your employees. Agents and employees can access support through their phones and HR support agents will be able to easily process their HR cases- all while HR managers track their team's activity at a glance from HR dashboards.

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What else can EasyVista do for your business?

Simplify IT Service Management

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Help Users Help Themselves

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Automate Request Management

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