To stay up-to-date, companies are constantly updating their procedures, onboarding new employees, and adding new technology to their tech stack. While all of this moves the company forward – increases revenue, brings in new clients, and makes people more productive – it can also have the opposite effect if you’re not careful. Too much movement and change, without the proper tools in place, can lead to a disaster. Investing in knowledge management is an absolute must to avoid lagging through change.
Knowledge management is the process of sharing, creating, and managing educational resources within an organization for internal and external user support. It is often used in help desk support software to suggest articles when customers inquire about something, when a new product manager is looking to learn how your company does ‘x,’ or when a user is logged out of their account and doesn’t want to contact support. Knowledge management enables any team member or user who needs information to have access to it – there are no gatekeepers. The unified knowledge portal helps to improve user satisfaction, while streamlining internal and external operations.
An example of a knowledge management system providing great value would be User A, who needs to submit a claim to their company for reimbursement after a recent work trip. User A would first log in to the online internal portal for the company. Next, they would type in “reimbursement” or “travel expenses" using the search feature within the portal. The search will sift through the company information and aggregate relevant pages for User A to read. In using the internal knowledge system, User A solved their problem faster than opening a support ticket or scheduling a meeting with a team member.
Knowledge management tools are there to support your ever-growing company, to make sure nothing keeps it from moving forward. Deliver your knowledge management in a more interactive, contextualized way with EasyVista’s Knowledge management software.