Given the reliance of technology-first initiatives and the prevalence of internationally staffed companies (integrations of many languages and cultures), companies need to handle no short of a million things—reminders (i.e, texts and emails), online payments, chatbots, and knowledge bases galore—to provide a great experience for the end user.
Chaotic, to say the least, if you’re unprepared.
Don’t want that? Let’s explore how digital service management can help you stay competitive and improve your business from all angles.
Digital service management, also known as ITSM or IT Service Management, describes the planning, execution, and continual assessment and review of an organization's end-to-end IT needs. The focus of ITSM is providing modern, tech-first approaches through automating service requests, building self-service portals to alleviate direct human interaction for solutions, using data analytics to proactively address potential issues, and more. All of this is in an effort to provide customer-centric solutions that are efficient and effective.
4.71 trillion U.S. dollars is expected to be spent globally in 2023 on IT devices and software. To handle the influx of monetary dependency and investments companies are making across the globe, a strong emphasis is needed on processes and automations that establish secure and efficient communications with the end user—the reason companies stay in business. Not an easy task by any means, but with digital service management, it’s doable.
With business becoming more and more digitally focused, companies are being required to transform —bringing IT service management into the center of running a company in the 21st century.
Digital transformation combines technological expertise, strategic planning, and collaboration across all key stakeholders (or departments if referring to an entire organization digital transformation) to drive growth. In the specific context of IT (Information Technology), digital transformation is the process of adopting and deploying technologies and solutions across all functions and operations within the department. The goal of a digital transformation is to bring companies into the modern world by increasing more efficiency (in theory, make more money) and leveraging tools to improve the end user experience.
Key facets of IT digital transformation include process optimization, data-driven insights, new technology adoption, change management, integration, and continuous improvement.
Digital transformation isn’t about using technology for the heck of it; digital transformation is about using technology to your advantage and driving growth. Those who recognize the value of transformation will thrive as the world becomes even more reliant on digital solutions.
Benefits of a digital transformation
There’s no shortage of tools for your company to choose from to help with digital service management. That said, before you sign on the dotted line for a new software or tool, consider the following:
As you can see, EasyVista’s tools and services do a lot to help improve your end-to-end service management workflows and systems. Our cloud-based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas (ex: Demand Management, Financial Management, Availability Management, and Project Management) from one platform. Our platform is easy to use and easy to deploy—you’ll see the difference immediately.
Additionally, you can: