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cloud based it service management software

Cloud Based IT Service Management


Intelligent Service Management Software for Today's Enterprise

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IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization.

Our Service Manager platform supports even the most complex requirements, while bringing a new level of  simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver.

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2023 Gartner® Market Guide for IT Service Management Tools

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Improve Your IT Maturity With ITIL Best Practices

Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes.

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Adapt the Interface to Your Organization

Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to all things important for your IT staff.


Modernize Your User Experiences

Easily deliver intuitive, responsive user experiences for any IT and business role, including IT self-service for employees, dashboards for management and staff, and apps for everyone, all using drag-and-drop capabilities with ready-to-use templates.

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Work Smarter With the EasyVista Intelligence Engine

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Guide users to complete routine and complex tasks using defined execution commands, smart automations,
filters, and searches using the EasyVista Intelligence Engine (EVie).

See it in Action

Automation in IT service management (ITSM) software

Automate Complex IT Processes Into Simple Ones

Use the graphical process designer, 400 out-of-the-box wizards, powerful business rules, and a task scheduler to streamline complex processes into simple automated actions.

ITOM Dashboard in IT service management software

Visually Analyze Service Performance the Way You Want

Capture and store historical data and use pre-built reports to visualize trends within your organization’s service delivery on dashboards available from anywhere.

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Track Your IT Assets Efficiently

Automate the tracking of asset data with full asset lifecycle management while enabling staff to focus on higher-value activities.

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Financial Management in IT service management software

Run IT Like a Business With IT Financial Management

Optimize IT investments with better visibility into financial and service utilization data, like license compliance, asset depreciation, and budget allocation.

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2023 Gartner® Market Guide for IT Service Management Platforms



Cloud in IT service management (ITSM) software

Trust in Our Cloud

With SSAE-18 audited processes, big data analytics, and global datacenters, EasyVista's platform is delivered as a SaaS subscription (also available on-premises). Security, availability, and performance are assured while providing complete transparency via the MyEasyVista.com portal. 

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Easily Integrate with the Systems You Need

Remain competitive, leverage technology advancements, and benefit from their unique capabilities by integrating with our IT solutions. EasyVista focuses on extending the value you can receive from integrations by connecting to them with an out-of-the-box API connector to help provide integration of data and functionality across platforms.

Improve service levels while reducing IT costs.

Regardless of your current IT or service management infrastructure, EasyVista's cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.

I was able to assign service creation to someone new in his role. It was actually his first enterprise project and he was able to create services without any support. That would have never been possible before.

Jonathan Bourke | Global Head of Technology

What else can EasyVista do for your business?

Help Users Help Themselves

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Automate ITIL Processes

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Build Responsive Portals & Apps

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