Service Level Management
Service Asset and Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts and Notifications
IT Health Status
Digital Experience Monitoring
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With business becoming more and more digitally focused, companies are being required to transform —bringing IT service management into the center of running a company in the 21st century.
Digital transformation combines technological expertise, strategic planning, and collaboration across all key stakeholders (or departments if referring to an entire organization digital transformation) to drive growth. In the specific context of IT (Information Technology), digital transformation is the process of adopting and deploying technologies and solutions across all functions and operations within the department. The goal of a digital transformation is to bring companies into the modern world by increasing more efficiency (in theory, make more money) and leveraging tools to improve the end user experience.
Key facets of IT digital transformation include process optimization, data-driven insights, new technology adoption, change management, integration, and continuous improvement.
Digital transformation isn’t about using technology for the heck of it; digital transformation is about using technology to your advantage and driving growth. Those who recognize the value of transformation will thrive as the world becomes even more reliant on digital solutions.
Benefits of a digital transformation
There’s no shortage of tools for your company to choose from to help with digital service management. That said, before you sign on the dotted line for a new software or tool, consider the following:
As you can see, EasyVista’s tools and services do a lot to help improve your end-to-end service management workflows and systems. Our cloud-based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas (ex: Demand Management, Financial Management, Availability Management, and Project Management) from one platform. Our platform is easy to use and easy to deploy—you’ll see the difference immediately.
Additionally, you can: