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Itexis-1

Creating an Integrated IT service Experience Management Platform

 

EasyVista Announces acquisition of Digital Experience Monitoring Software Itexis

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As an important part of EasyVista’s 2025 strategic plan, this acquisition positions EasyVista as a global leader in providing a unique, integrated ITSM, ITOM, and Digital Experience Monitoring (DEM) platform. With the addition of Itexis, EasyVista's customer base will expand by over 200 customers across 5 continents.

Founded in 2001, Itexis’ mission is to help customers and MSPs implement a global approach to application service quality through DEM. The algorithms created by Itexis allow for 24/7 application supervision and real-time monitoring. These systems will improve root-cause identification and user experience analysis to enable fast problem resolutions in complex IT environments.

Itexis will become an integrated part of EasyVista’s platform to provide streamlined service management for all aspects of the IT organization, ranging from ITOM and ITSM to digital employee experience management. Linking the DEM metrics to observability features will accelerate the identification and resolution of application performance issues, essentially empowering agents to proactively manage all aspects of IT support through a top-down, outside-in approach while simultaneously observing the impact of user behavior on system performance. Additionally, this will enable organizations to enforce their SLAs towards end users.

Patrice Barbedette

"The ambition of EasyVista, with the acquisition of Itexis, is to strengthen our end-to-end service experience approach because IT is in our shared DNA. This acquisition, as well as others completed in recent months, expands our product capabilities to have a holistic view of customer experiences and IT Services and applications, leading to better adoption and support efficiencies by embracing proactive and predictive technologies. We want to make it easy for our customers to provide the integrated service experience of the future: streamlined, frictionless, coordinated processes that create value for their businesses"

Patrice Barbedette, CEO of EasyVista

Serge

"EasyVista’s focus and loyalty to empower IT spoke to us. Itexis will provide an employee-centric view of how employees experience technology, a vital piece in EasyVista’s platform. This will create an end-to-end IT service experience that alleviates stress from the I&O team while enhancing their customer experiences."

Serge Levi, CEO of Itexis

Level-Up Your Service Support Experience

EasyVista and Itexis’ synergies go beyond product and market expansion. We want to ensure our customer’s business needs are met through long-term benefits, such as:
  • Measure application response time from a user perspective
  • Unique and innovative shape recognition algorithms for identifying events on the GUI
  • Enhanced ability to have a 360° view of the service experience
  • Improve root-cause identification and analysis of user experience problems for faster resolution in complex IT environments
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