ITSM Virtual Training Courses from EasyVista

EasyVista Virtual Training is Coming to YOU

January 13 , 2017 By Katie McKenna

At EasyVista we often say that we “strive for successful customers, not just ‘happy’ ones.” In fact, this is not just a motto it’s one of our core values. To that end, we’re excited to announce a new Virtual Training offering from EasyVista Education Services that will help you boost your EV skillset and drive more service desk value into your business—all from the comfort of your own home, office,... [Read More]

Problem Management ITIL myths

ITIL Mythbusting: Problem Management vs. Incident Management? Think Batman vs. Columbo

January 10 , 2017 By Katie McKenna

Do you know your Problem Management facts from fiction? Now that we’ve busted the top myths on Change Management and Incident Management, we’re ready to set the record straight on Problem Management with our favorite ITIL Mythbuster, Vawns Murphy. I assure you we’re all in good hands here. As a 15+ year veteran and certified ITIL/ITSM expert, Vawns is overflowing with best practices, stories, and insider information that can optimize... [Read More]

EasyVista ITSM Automation & Innovation in 2017

New Year, New Innovations from EasyVista

January 5 , 2017 By Sherry Macias

January 1 of 2017 represents the start of a very exciting year for us at EasyVista. But it’s also a time to reflect and express thanks for our truly amazing year of 2016. Please enjoy the Happy New Year card that expresses our gratitude to our customers, partners, and other EasyVista friends who helped our record-breaking success in 2016! We wish you much prosperity, success, and happiness in the new... [Read More]

451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4 , 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then your hand is raised high. There’s no question that mobile trends and digital experience innovations have permeated today’s enterprise tech... [Read More]

ITIL Mythbusting: Incident Management

ITIL Mythbusting: Incident Management Facts That Will Supercharge Your Processes

November 15 , 2016 By Katie McKenna

It’s time to set the record straight on even more prevailing ITIL misconceptions—maybe ones you’ve encountered or believed yourself (gasp!). Once again, we’re joining forces with the Queen of ITIL Mythbusting, Vawns Murphy. Vawns is an ITIL/ITSM expert and the Principle Analyst and Research Director at ITSM.Tools. If you caught our Change Management post, you know that she replaces fiction with fact, plus provides detailed best practices to improve your... [Read More]

ITIL Mythbusting: Change Management

ITIL Mythbusting: Change Management Truths You Needed Yesterday

October 26 , 2016 By Katie McKenna

Myths are a funny thing…If something is around long enough, myths will form, and like rolling a snowball down a hill, get larger over time. This is the case with ITIL, the core best practices guiding ITSM solutions today. It’s frightening how many falsehoods are still touted as truths. If you are responsible for your service management, you don’t want to miss this article. Read on through this series to... [Read More]

The ITSM Review: The role of ITSM in the Digital Workplace

ITSM Tools, Service Delivery & Being Awesome

July 20 , 2016 By Sherry Macias

Vawns Murphy is right on point when she begins in her recent article, "I’ve said it before and I’ll say it again. Being just 'good enough' isn’t good enough anymore." And she continues, "We live in an age of innovation and CSI (Continual Service Improvement); where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face... [Read More]

Service Desk High Performer - G2 Crowd Grid 2016

EasyVista Earns High Performer Status from G2 Crowd Customer Reviews

April 12 , 2016 By Katie McKenna

The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves. You could say that G2 Crowd is the “Yelp” of the high tech world. More exciting is that our position... [Read More]

Higher Ed Harnesses Service Management to Tame IoT

Gonzaga University Chooses a Better Service Management Solution to Crush IoT Challenges

February 25 , 2016 By Katie McKenna

What happens when 7,400+ students show up with eight IoT-enabled devices each as campus IT struggles with an inefficient service desk solution that’s about to become un-supported? This may sound like the start of a bad joke—or nightmare—but it’s exactly the predicament that Gonzaga University found itself in. Read on to hear how a major learning institution overcame its struggles with IoT by leveraging a new, robust ITSM solution. The... [Read More]

service management, ITSSM, ITIL resources roundup

The Round Up: The Best of the Best 2015

February 17 , 2016 By Katie McKenna

As the social media guru here at EasyVista, I’m always looking for the latest and greatest Service Management resources to share with our growing number of followers—whether it’s new market research, an interesting case study, a thought leadership article, industry trends, or breaking news stories. I’m sure I’m not alone in this quest which gave me the idea of rounding up our top read resources of 2015! Below you’ll find... [Read More]