In a world that offers quite literally thousands of tools to increase productivity, it’s become increasingly easier for employees to switch to the dark side of Shadow IT. By circumventing IT through the use of unauthorized solutions and applications, employees are opening their organizations up to security, compliancy, and data privacy risks. So how do you shut it down?
To say preventing Shadow IT is complicated is an understatement. By its very nature, Shadow IT is operating where IT can’t see and regulate it. However, there are proven best practices that can help. A recent post entitled “7 Steps to Prevent Shadow IT” on mrc’s Cup of Joe Blog summarizes recommendations from leading experts, including EasyVista’s own Kevin Coppins:
“One way IT departments are addressing the Consumerization of IT and the related problem of Shadow IT applications is by making “in-house” provided services easier to use,” says Kevin Coppins, General Manager of the Americas at EasyVista. “Repurposing enterprise-grade ITSM tools and their underlying ITIL best practices across the enterprise has been happening for years. Giving the actual business functions a code-less development platform to build and provision “Consumer Like” purposeful applications leveraging enterprise ITSM creates the win-win. Employees in governance-heavy enterprise environments now get the personalized service they need. The IT department becomes an enabler for change rather than a bottleneck to progress.”