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Gartner Report

6 Smart Steps for ITSM Tool
Selection Success

It takes more than a great sales pitch to choose the right ITSM tool. Don’t just take our word for it.  

By basing your decision on superficial reviews and research alone you could be looking at costly unnecessary additions. Start with a holistic view of your growth and current needs to choose the right ITSM tool that will provide a greater ROI and a better overall experience for your support teams. 

Gartner predicts that “through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools, up from $600 million in 2019.” Adding an average of 82% extra cost.1 

To help guide you in making your tool selection and understanding which tools are aligned to your desired state of maturity, download Gartner’s 6 Smart Steps for ITSM Tool Selection Success 

We believe this report will help you tackle some of the biggest challenges you may be facing, including: 

  • Multi-year commitments to options that include excessive costs and do not match your organizational needs and IT maturity level 
  • Poor alignment of organizational requirements versus what the vendor offers as a solution 
  • Prioritizing a list of processes and features to help your organization meet its goals today and into the future 
  • And more! 

Get your complimentary copy of the report today! 

1 Gartner, Gartner Report: 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, 21 November 2019, Refreshed 2 March 2021 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Download the Report