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EasyVista | February 26, 2024
Here’s your reality: the cyber threat landscape you face is more diverse and sophisticated than ever before. And you know that cyberattacks and human cyber errors can wreak havoc on organizations of all sizes—jeopardizing sensitive data, disrupting operations, and damaging reputations. That’s exactly why having a robust Incident Response Plan (IRP) is essential. This article will explore why every organization needs an IRP and how it serves as a vital line of defense in safeguarding your business interests.
With a well-executed IRP, you can minimize the impact of incidents, reduce downtime, and swiftly recover from cybersecurity challenges. This will ultimately bolster your team’s resilience in the face of evolving threats.
An Incident Response Plan (also known as an incident management plan or emergency management plan) is a structured framework of the steps to be taken before, during, and after a cyber incident occurs. It is designed to help organizations respond (and recover) effectively to security breaches, data breaches, and other critical incidents.
Another way to think of an IRP:
As both the walls of a trampoline to prevent a child from falling off the edge (i.e., prevent a threat from happening), and the mom on standby with a bandage kit to stop the bleeding and prevent infection of the wound if her kid does accidentally fall off (i.e., prevent future disruptions to the system and operations from the cyber threat).
At its core, an IRP:
By proactively planning for malware infections, cyberattacks, natural disasters (and more!) with an IRP, organizations can reduce downtime, minimize financial losses, and protect their brand reputation.
With data breaches making headlines regularly, the consequences of inadequate incident response can be severe—from regulatory fines and legal liabilities to the erosion of customer trust and competitive disadvantage.
A single security breach or data leak can tarnish a brand's image and erode customer trust overnight.
Just look at TeamViewer’s ransomware attacks (the second one reported of this kind since 2016) or Royal Mail who spent roughly £10 m on ransom remediation in 2023.
In the face of these mounting threats, the importance of an IRP, and the empowerment it brings by anticipating and proactively responding to incidents, cannot be overstated. An IRP clearly establishes roles and responsibilities, defines escalation procedures, and outlines the technologies needed to support any response effort. The baseline of what needs to be improved (i.e., find potential vulnerabilities) can be found by conducting regular risk assessments and scenario-based exercises (e.g., Tabletop Exercises). This proactive approach allows businesses to shore up security controls, implement robust monitoring mechanisms, and strengthen incident detection capabilities.
Save yourself some time when developing an IRP and use an IRP framework IT cybersecurity thought leaders have developed. The most common frameworks are the National Institute of Standards and Technology (NIST) "Computer Security Incident Handling Guide", and the SANS Institute's "Incident Management 101." They both answer:
These two frameworks are exchangeable (and similar). Both are great options to use and can be adjusted to fit your needs. Pick one:
Creating an Incident Response Plan (IRP) is a crucial step in safeguarding your organization against security breaches and other critical cyber incidents. Below is an outline of the key steps involved in developing an effective IRP for your company:
TIP: The NIST recommends three models for Incident Response Teams. In the Central model, one group handles the incident response for the entire business. The Distributed model has multiple incident response teams, and each team oversees a physical location. The Coordinated model combines a central incident response team and distributed response teams, but neither has authority over the other—they work together to offer help and to support organization-wide incidents.
By taking proactive steps to prepare for the unexpected, your organization can minimize downtime, financial losses, and reputational damage—positioning yourself for long-term success. Preparedness is key to mitigating the impact of incidents and safeguarding the interests of your organization and its stakeholders. Good on you for getting started!
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.