OTRS
is now part of
EasyVista
. Stronger together.
EasyVista offers an intelligent suite of solutions designed to help IT teams work more efficiently and with greater agility. From the automation power of EV Pulse AI to the straightforward workflow creation of Easy Design, our tools support IT strategies and deliver measurable results across your organisation.
EV Pulse AI is the intelligence layer built into the EasyVista platform. Using advanced AI models, including generative AI, it helps automate repetitive tasks, provide actionable insights in real time, and support better decision-making.
EV Insights is the analytics and reporting module built into EV Service Manager. It helps ITSM teams interpret complex data, spot trends, and make informed, evidence-based decisions—all within their existing workflows.
Easy Connect, the integration layer within the EasyVista Platform, ensures systems and processes work together effectively. By enabling smooth data flows across IT and business functions, it helps maintain a unified digital ecosystem.
EasyVista connects with hundreds of third-party systems, offering broad integration options to fit the needs of your organisation. The platform helps maintain a low total cost of ownership through clear licensing, simplified administration, and quick set-up.
EasyVista has been recognised as a Leader in ITSM and ESM in the latest Vendor Selection Matrix by Research in Action.
Our Service Manager platform supports even complex requirements while remaining simple, flexible, and mobile. This makes cloud-based IT Service Management (ITSM) straightforward to use and deliver.
Support for Incident, Problem, Change, and Service Request, all aligned with ITIL good practice.
Automate tasks, improve decision-making, and enhance responses with AI and machine learning.
Tracks all essential infrastructure components to deliver up-to-date insights across your IT environment.
Brings together data from multiple monitoring tools into one consolidated view.
Get in touch with our team to learn how the EasyVista Platform can support your IT operations:
Reduce IT costs by up to 50%
Improve support agent productivity by around 25%
Lower incidents and ticket volumes by approximately 20%
