AI-ENHANCED ITSM THAT UNIFIES SUPPORT AND OPS TEAMS
Drive business value through IT
EV Service Manager is a comprehensive, cost‑effective ITSM suite for teams looking to mature from a reactive to a more proactive approach. Built on ITIL best practice and enhanced by AI, it helps IT teams streamline processes, manage costs and reduce silos.
Key capabilities
Support for core processes such as Incident, Problem, Change and Service Request, aligned with ITIL best practice.
Seamless integration with EV tools for asset discovery, support, monitoring and automation.
Automate tasks, inform decisions and enhance service responses using AI and machine learning.
Configure no‑code workflows to fit your organisation’s processes.
Gain full visibility of IT assets with automated discovery, inventory management and dependency mapping.
Intelligent service management for today’s enterprise
EV Service Manager brings IT operations and support together within one cohesive platform. By combining native modules such as EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM) and EV Orchestrate, teams—from analysts to engineers—work more smoothly with shared tools and data. This unified approach helps to break down silos, improve cross‑functional collaboration and enhance operational agility.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
End‑to‑end proactive incident resolution
Discover how EasyVista’s end‑to‑end solutions can help transform IT operations: resolve issues quickly and help prevent future incidents with automated workflows, root‑cause analysis and AI‑driven insight.
INDUSTRY SPECIFIC EASYVISTA SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Why EV Service Manager?
Discover how EV Service Manager empowers your organisation to streamline IT service management.
Increase responsiveness
Leverage native, AI‑driven automation and advanced monitoring to identify and resolve issues before they affect the business.
Improve efficiency
Manage IT support, operations and monitoring from a single, integrated platform—reducing the need for multiple vendors and enabling smoother operations.
Reduce costs
Lower total cost of ownership through flexible licensing and packaging options, providing a strong cost/functionality balance compared with traditional ITSM suites. In particular, our concurrent licensing model offers additional value by allowing organisations to make more efficient use of their licences, rather than being tied to individual named users. This approach reduces wasted capacity, ensures fair access across teams, and delivers greater cost efficiency for organisations with varied usage patterns.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate your IT maturity with the EasyVista Platform
Unify IT service management, remote support, monitoring and automation within a single, integrated platform.
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular, scalable solution that adapts to your organisation’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista helps you deliver end‑to‑end IT services that support business outcomes and improve user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
End‑to‑end proactive incident resolution
Discover how EasyVista’s end‑to‑end solutions can help transform IT operations: resolve issues quickly and help prevent future incidents with automated workflows, root‑cause analysis and AI‑driven insight.
Streamlined change and release
Implement changes with automated approvals, comprehensive tracking and impact analysis. Minimise disruption, support compliance and keep operations running smoothly.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EASYVISTA SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
current plans
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Digital Employee Experience | |||
| IT Self Service | Included | Included | Included |
| Service Bots (avail for MS Teams) | Optional | 2 | Unlimited |
| Experience Level Agreement (XLA) | Included | Included | Included |
| Digital Experience Monitoring | Optional | Optional | Optional |
| Synthetic Monitoring | Optional | Optional | Optional |
| Enterprise Service Management | |||
| HR Case Management | Included | Included | Included |
| Facilities Case Management | Included | Included | Included |
| IT Support & Delivery | |||
| Event Management | Included | Included | Included |
| Incident Management | Included | Included | Included |
| Self Help for Support Agent | Optional | Optional | Included |
| Problem Management | Included | Included | Included |
| Service Request Management | Included | Included | Included |
| Knowledge Management | Included | Included | Included |
| Service Portfolio | Included | Included | Included |
| IT Remote Support | Optional | Included | Included |
| IT Process Automation | Optional | Optional | Included |
| Unatttended Endpoint Management | Optional | Included | Included |
| Active Directory Integration and Management | Optional | Included | Included |
| Password Reset | Optional | Included | Included |
| Software Deployment | Optional | Included | Included |
| IT Infrastructure & Operations | |||
| Discovery | Optional | Optional | Optional |
| IT Infrastructure Monitoring | Optional | Optional | Included |
| CMDB | Included | Included | Included |
| Change & Release Management | Included | Included | Included |
| Capacity Management | Included | Included | Included |
| Continuity Management | Included | Included | Included |
| IT Strategy & Governance | |||
| Project Management | Included | Included | Included |
| Financial Management | Included | Included | Included |
| Asset Management | Included | Included | Included |
| Contract & License Management | Included | Included | Included |
| Service Level Management | Included | Included | Included |
| Green IT | Optional | Included | Included |
| Configuration | |||
| Design Studio | Included | Included | Included |
| Connect Studio | Included | Included | Included |
| Options | |||
| Chatbots – Virtual Support Agents | 1 | 2 | Unlimited |
| Service Apps | 2 | 4 | Unlimited |
| Hosting Options | |||
| Document Storage | 10GB | 20GB | 50GB |
| Dedicated BI platform | Included (*) | Included (*) | Included (*) |
| Test platform | Included (*) | Included (*) | Included (*) |
| Security Options | |||
| TDE Encryptions | 10GB | 20GB | 50GB |
| Disc Encryptions | Included (*) | Included (*) | Included (*) |
| SecNumCloud | Available (*) | Available (*) | Available (*) |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
Options
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
2025 SPARK Matrix™ for Enterprise Service Management
2026 The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
Key capabilities
Support for core processes such as Incident, Problem, Change and Service Request, aligned with ITIL best practice.
Seamless integration with EV tools for asset discovery, support, monitoring and automation.
Automate tasks, inform decisions and enhance service responses using AI and machine learning.
Configure no‑code workflows to fit your organisation’s processes.
Gain full visibility of IT assets with automated discovery, inventory management and dependency mapping.
Intelligent service management for today’s enterprise
EV Service Manager brings IT operations and support together within one cohesive platform. By combining native modules such as EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM) and EV Orchestrate, teams—from analysts to engineers—work more smoothly with shared tools and data. This unified approach helps to break down silos, improve cross‑functional collaboration and enhance operational agility.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.