EV Reach – Powerful Remote IT Support to Solve Issues Faster
More than remote support: the backbone of modern IT service
Ideal for IT teams across SMBs, mid‑size and large organisations, EV Reach helps support teams operate with agility and precision. By automating tasks and addressing issues proactively, teams can resolve incidents before they affect productivity. Unlike cumbersome RMM tools or basic remote solutions, EV Reach prioritises proactive, connected support—boosting ticket resolution rates, minimising downtime and ensuring seamless system care that doesn’t interrupt users.
Key capabilities
Secure remote access for a wide range of devices.
Flexible support for attended and unattended endpoints.
Non‑disruptive monitoring and administration.
Automate repetitive and complex IT tasks.
Native integration with the EasyVista platform
EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, helping speed resolution. This deep integration means that actions—from remote troubleshooting to endpoint adjustments—are captured in the ITSM system in real‑time, reducing silos and keeping teams aligned.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Automate mass security updates and configuration changes
Automate large‑scale security updates and configuration changes across all endpoints to maintain compliance and a consistent security posture. Simplify processes to reduce manual effort and errors, helping to keep systems secure and compliant.
INDUSTRY SPECIFIC EASYVISTA SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Enquire to speak with our team and arrange a tailored demo.
Why EV Reach?
Achieve greater effiency, proactive management, and seamless integration to drive your digital transformation journey forward
Resolve issues faster across platforms
Get fast, reliable remote support that works seamlessly across Windows, macOS and Linux. Teams can quickly investigate, act and prevent problems from escalating.
Automate issue resolution
Use powerful automation to get ahead of incidents before they affect users, supporting uninterrupted productivity and consistent system performance.
Deliver high‑quality support within budget
Unlock advanced functionality without the enterprise price tag. EV Reach can operate as a standalone IT remote support product, helping mid‑sized to large organisations streamline operations while controlling costs.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Enquire to speak with our team and arrange a tailored demo.
Elevate your IT maturity with the EasyVista Platform
Unify IT service management, remote support, monitoring and automation within a single, integrated platform.
The power of a unified ITSM platform
A modular, scalable solution that adapts to your organisation’s needs, reducing complexity and lowering total cost of ownership. Start with core ITSM and expand into asset management and infrastructure monitoring as needed.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Enquire to speak with our team and arrange a tailored demo.
Automate mass security updates and configuration changes
Automate large‑scale security updates and configuration changes across all endpoints to maintain compliance and a consistent security posture. Simplify processes to reduce manual effort and errors, helping to keep systems secure and compliant.
Boost Level 1 & 2 capabilities with advanced remediation tools
EV Reach equips Level 1 and 2 teams with secure remote control, background systems management and real‑time diagnostics—all via an intuitive interface and robust audit controls. Frontline teams can resolve more issues independently, reduce escalations and speed response while maintaining compliance.
EV SERVICE MANAGER AT WORK
Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EASYVISTA SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Enquire to speak with our team and arrange a tailored demo.
CURRENT PLANS BELOW
Each technician license allows unlimited management sessions to all Window endpoints within and outside of your organization.
| Features | Standard | Professional | Enterprise | Incident Management (Add-on module) |
|---|---|---|---|---|
| Misc Features | ||||
| Now Cloud or On-premise | Included | Included | Included | Not included |
| Centralized Configuration and Auditing | Included | Included | Included | Integrate your Service Desk Provider with EV Reach |
| Secure Unattended or On-Demand Acces – Anywhere | Included | Included | Included | Open, resolve & close incidents in EV Reach |
| Advanced remote control | ||||
| Connect to any machine within Seconds | Included | Included | Included | Auto-generate searchable resolutions to case notes |
| On-demand and unattended systems | Included | Included | Included | Not included |
| Audio and text chat | Included | Included | Included | Not included |
| 1-to-many and many-to-1 support sessions | Included | Included | Included | Not included |
| Remote access to BIOS (Intel vPro-ready end points only) | Included | Included | Included | Not included |
| Multiple protocols for multiple platforms/system-type access | Included | Included | Included | Not included |
| Monitor screen activity and health status of groups of machines | Included | Included | Included | Not included |
| Video capture of desktop access sessions | Included | Included | Included | Not included |
| Supports PKI via SmartCard redirection | Included | Included | Included | Not included |
| Behind-the-scenes Systems management, diagnostics and monitoring | ||||
| File transfer and management | Included | Included | Included | Not included |
| Task/Startup Program management | Included | Included | Included | Not included |
| Power management | Included | Included | Included | Not included |
| PowerShell access | Included | Included | Included | Not included |
| Health monitoring | Included | Included | Included | Not included |
| Full reporting of system hardware and software configuration | Not included | Included | Included | Not included |
| Real time information with fail-over historical data | Not included | Included | Included | Not included |
| Software deployment and patching | Not included | Included | Included | Not included |
| Network share management | Not included | Included | Included | Not included |
| User and system print management | Not included | Included | Included | Not included |
| User drive mapping management | Not included | Included | Included | Not included |
| Registry management | Not included | Included | Included | Not included |
| Script execution | Not included | Included | Included | Not included |
| Active Directory Integration and Management | ||||
| Browse or Search Active Directory to quickly access your users and their machines | Not included | Included | Included | Not included |
| Account Management | Not included | Included | Included | Not included |
| Password Management | Not included | Included | Included | Not included |
| Group memberships reporting and management | Not included | Included | Included | Not included |
| Global Systems Management via IT Process Automation | ||||
| Generate reports on the state and configuration of users & machines | Not included | Not included | Included | Not included |
| Perform global systems management tasks | Not included | Not included | Included | Not included |
| Perform global Active Directory changes including password reset | Not included | Not included | Included | Not included |
| IT Compliance Assessment and Remediation | ||||
| Scan users and machines to detect and report non-compliant configurations or states | Not included | Not included | Included | Not included |
| Resolve compliance issues through real-time remediation automations | Not included | Not included | Included | Not included |
In a hurry to get set up? We offer on‑boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2026 The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
Key capabilities
Secure remote access for a wide range of devices.
Flexible support for attended and unattended endpoints.
Non‑disruptive monitoring and administration.
Automate repetitive and complex IT tasks.
Native integration with the EasyVista platform
EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, helping speed resolution. This deep integration means that actions—from remote troubleshooting to endpoint adjustments—are captured in the ITSM system in real‑time, reducing silos and keeping teams aligned.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Enquire to speak with our team and arrange a tailored demo.