EasyVista

EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.

What is SOAR?

Let's start by breaking down the acronym. SOAR: Security Orchestration, Automation and Response. So let's try to imagine, precisely, an orchestra performing a symphony: each instrument plays its score diligently and flawlessly, but it's only thanks to the conductor that the ensemble transforms into music. Now, think about what can happen if even just one of those systems stops working, perhaps only for a few minutes. The damage – economic, reputational, regulatory – can be incalculable. In this type of scenario, consequently, ITSM for financial services is an absolute necessity.

What is an IT Service Catalog?

Let’s start with a very common scenario. You’re at work, in your company, and you need IT support: for example, you need first-time access to a new application, or you have to report a problem with company software, or maybe you want to request an upgrade for your work device.

The Role of AI in Asset Management

Asset Management is a fundamental element in a company's digital maturity. It is a strategic process that allows companies to monitor, optimize, and enhance their resources, both tangible and intangible. From IT infrastructure management to financial investments, the main goal is to maximize the value of assets while minimizing risks and operational costs.

ITSM for Financial Services: Efficiency, Compliance, and Quality

A river of real-time data, operators monitoring critical flows from all over the world, a large number of interconnected devices: this is the ecosystem in which any investment bank is immersed daily. Now, think about what can happen if even just one of those systems stops working, perhaps only for a few minutes. The damage – economic, reputational, regulatory – can be incalculable. In this type of scenario, consequently, ITSM for financial services is an absolute necessity.

Service Desk: The Right Processes for Effective Support

How many times have we heard that the customer must be at the center of the business? And how many times have these words remained just words?

Escalation Management: What It Is and Why It Is Essential for IT Support

In the world of IT support and Customer Service, it is not uncommon to encounter complex issues that cannot be immediately resolved by the first level of support.