Start Where Your Users Are with Digital Experience Monitoring
Stay Ahead of Disruptions and Deliver Flawless Digital Experiences
By starting at the user’s point of view, EV Digital Experience Monitoring helps you trace issues back through your IT infrastructure to find the root cause—whether it’s a network glitch, application error, or device malfunction. EV Digital Experience Monitoring closes the gaps left by traditional monitoring, proactively ensuring seamless digital experiences and enabling faster issue resolution—often before users even realize there’s a problem.
Key capabilities
Detect potential issues by running pre-scripted scenarios
Compatible with multiple environments to ensure broad coverage
Ensure Scenarios remain reliable by using advanced algorithms
Capture live data from real users for immediate visibility
Track KPIs like session duration, page load times, and error rates
TracMonitor application across devices, browsers, and network environments
Correlate performance data with user context for faster root cause analysis
Send customizable alerts for performance and scenario degradation
Directly integrates with ITSM workflows to streamline incident management and accelerate issue resolution
Unify Support & Operations and Empower Your IT with Digital Experience Monitoring
EV Digital Experience Monitoring (EV DEM) is native to the EasyVista Platform, bringing ITSM, IT Monitoring, and Digital Experience (DEX) solutions together for a unified service management experience across your DEX ecosystem. This enables IT teams to deliver consistent, high-quality services and improve user satisfaction across the organization.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Proactive Incident Prevention with Synthetic Monitoring
With EV Digital Experience Monitoring, IT teams can stay ahead of issues by proactively identifying and resolving problems before users are affected. Using Synthetic Transaction Monitoring (STM), EV DEM simulates key user interactions to test application performance and catch anomalies early. This proactive approach helps prevent incidents, reduces support ticket volume, and ensures a seamless user experience.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate Your IT Maturity with the EV Platform
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
Boost User Experience
Ensure your apps perform at their best, everywhere. With proactive testing across all locations, your services stay fast and reliable—so users get a flawless experience, no matter where they are.
Monitor any Environment
EV Digital Experience Monitoring adapts to your diverse environments, seamlessly monitoring applications across different architectures and platforms. Whether you’re dealing with cloud, on-prem, or hybrid setups, it provides the flexibility you need to ensure peak performance everywhere.
Accelerate Root Cause Analysis
EV Digital Experience Monitoring (EV DEM) enhances root cause analysis by combining Synthetic Transaction Monitoring (STM) and Real User Monitoring (RUM) for a complete view of both simulated and real user experiences. This dual approach enables IT teams to precisely identify the root cause of performance issues, whether they stem from individual users or system-wide problems. Quickly distinguish between local device issues, network bottlenecks, or backend failures to reduce resolution time and boost operational efficiency.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
EMPOWERING YOUR SUCCESS
Discover how our solutions empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM and various industries
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Proactive Incident Prevention with Synthetic Monitoring
With EV Digital Experience Monitoring, IT teams can stay ahead of issues by proactively identifying and resolving problems before users are affected. Using Synthetic Transaction Monitoring (STM), EV DEM simulates key user interactions to test application performance and catch anomalies early. This proactive approach helps prevent incidents, reduces support ticket volume, and ensures a seamless user experience.
Real-Time User Experience Monitoring
EV Real User Monitoring gives you real-time insight into how users are interacting with your applications. Whether you’re managing an e-commerce site, a customer support portal, or a business-critical internal application, allowing you to identify and resolve issues as they happen. RUM captures live user data to help you understand and resolve issues as they occur.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
current plans
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Digital Employee Experience | |||
| IT Self Service | Included | Included | Included |
| Service Bots (avail for MS Teams) | Optional | 2 | Unlimited |
| Experience Level Agreement (XLA) | Included | Included | Included |
| Digital Experience Monitoring | Optional | Optional | Optional |
| Synthetic Monitoring | Optional | Optional | Optional |
| Enterprise Service Management | |||
| HR Case Managementcloud or on-premise | Included | Included | Included |
| Facilities Case Management | Included | Included | Included |
| IT Support & Delivery | |||
| Event Management | Included | Included | Included |
| Incident Management | Included | Included | Included |
| Self Help for Support Agent | Optional | Optional | Included |
| Problem Management | Included | Included | Included |
| Service Request Management | Included | Included | Included |
| Knowledge Management | Not included | Included | Included |
| Service Portfolio | Included | Included | Included |
| IT Remote Support | Optional | Included | Included |
| IT Process Automation | Optional | Optional | Included |
| Unatttended Endpoint Management | Optional | Included | Included |
| Active Directory Integration and Management | Optional | Included | Included |
| Password Reset | Optional | Included | Included |
| Software Deployment | Optional | Included | Included |
| IT Infrastructure & Operations | |||
| Discovery | Optional | Optional | Optional |
| IT Infrastructure Monitoring | Optional | Optional | Included |
| CMDB | Included | Included | Included |
| Change & Release Management | Included | Included | Included |
| Capacity Management | Included | Included | Included |
| Continuity Management | Included | Included | Included |
| IT Strategy & Governance | |||
| Project Management | Included | Included | Included |
| Financial Management | Included | Included | Included |
| Asset Management | Included | Included | Included |
| Contract & License Management | Included | Included | Included |
| Service Level Management | Included | Included | Included |
| Green IT | Optional | Included | Included |
| Configuration | |||
| Design Studio | Included | Included | Included |
| Connect Studio | Included | Included | Included |
| Options | |||
| Chatbots – Virtual Support Agents | 1 | 2 | Unlimited |
| Service Apps | 2 | 4 | Unlimited |
| Hosting Options | |||
| Document Storage | 10GB | 20GB | 50GB |
| Dedicated BI platform | Included | Included | Included |
| Test platform | Included | Included | Included |
| Security Options | |||
| TDE Encryptions | 10GB | 20GB | 50GB |
| Disc Encryptions | Included | Included | Included |
| SecNumCloud | Included | Included | Included |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
Options
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
2025 SPARK Matrix™ for Enterprise Service Management
2026 The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
Key capabilities
Detect potential issues by running pre-scripted scenarios
Compatible with multiple environments to ensure broad coverage
Ensure Scenarios remain reliable by using advanced algorithms
Capture live data from real users for immediate visibility
Track KPIs like session duration, page load times, and error rates
TracMonitor application across devices, browsers, and network environments
Correlate performance data with user context for faster root cause analysis
Send customizable alerts for performance and scenario degradation
Directly integrates with ITSM workflows to streamline incident management and accelerate issue resolution
Unify Support & Operations and Empower Your IT with Digital Experience Monitoring
EV Digital Experience Monitoring (EV DEM) is native to the EasyVista Platform, bringing ITSM, IT Monitoring, and Digital Experience (DEX) solutions together for a unified service management experience across your DEX ecosystem. This enables IT teams to deliver consistent, high-quality services and improve user satisfaction across the organization.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.