OTRS
is now part of EasyVista
. Stronger together. 
EV Service Manager is the ITSM suite for teams looking for a feature-rich, cost-effective platform to help drive IT maturity from a reactive to proactive approach. Built on ITIL best practices and enhanced by AI, EV Service Manager empowers IT teams to streamline processes, reduce costs and eliminate silos.
Support for key ITSM processes like Incident, Problem, Change, Service Request, all aligned with ITIL best practices.
Seamless integration with EV tools for asset discovery, support, monitoring, and automation.
Automate tasks, improve decisions, and enhance service responses using AI and machine learning.
Configure no-code workflows to fit your organization’s unique IT processes effortlessly.
Gain full visibility of IT assets with automated discovery, inventory management, and dependency mapping.
Unlike traditional ITSM tools, EV Service Manager unifies IT operations and support within one cohesive platform. By bringing together native modules like EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM), and EV Orchestrate, it ensures IT teams—from analysts to engineers—work seamlessly with shared tools and data. This unified approach breaks down silos, improves cross-functional collaboration, and enhances operational agility.
Discover why 3000+ organizations worldwide have chosen us as their ITSM provider
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Simplify service request management with intuitive self-service portals, predefined templates, and automated fulfillment processes for faster, more efficient request handling.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Discover how EV Service Manager empowers your organization to streamline IT Service Management (ITSM)
Leverage native AI-driven automation and advanced monitoring to proactively identify and resolve issues before they impact the business.
EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.