EasyVista
EasyVista
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Powerful, adaptive, Self-service portal and knowledge base platform

EV Self Help is EasyVista’s self-service software that’s redefining the way users experience support. Leveraging the flexibility of a CMS, EV Self Help empowers teams to design and deploy adaptive support resources across IT and beyond. Unlike static portals, EV Self Help scales and evolves to meet your unique needs, making it an invaluable tool across departments and use cases. 
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The Self-Service Portal That Adapts Like a CMS

With a powerful design studio and configurable workflows, EV Self Help reduces support workloads, accelerates resolutions, and enhances the end-user experience with fast, intuitive solutions delivered right where they’re needed.

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Key capabilities

Configurable Knowledge Management Studio

Build interactive knowledge flows with an intuitive drag-and-drop studio

Omnichannel Knowledge Distribution

Deliver knowledge and support across IT portals, HR portals, customer service platforms, and applications 

Service Bots for Automated Guidance

Provide users with conversational, AI-driven support

Advanced Usage Analytics

Track how your users interact with self-help resources

Enterprise-Ready for Scaling Support

Scale easily to accommodate expanding teams and service areas

With seamless integration into ITSM and external platforms

EV Self Help provides users with instant access to answers wherever they are, improving consistency and accessibility.  And with the premium connector for Microsoft Flow, you will now be able to integrate it with third-party applications like Microsoft Teams, Salesforce, EasyVista Service Manager and many more

%

1
Reduction in IT Organization Costs

%

1
Increase in Support Agent Productivity
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THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
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SOLUTIONS BY PROCESS

HR Self-Service for Employee Support

Empower employees to find answers to common HR questions—from benefits details to onboarding guides—without needing to wait. By handling repetitive inquiries through a user-friendly portal, it frees up your HR team to focus on higher-value activities.
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Our Success Stories

you make it happen,
we make it easy

Discover why 3000+ organizations worldwide have chosen us as their ITSM provider

95

%

Increased first-call resolution

80

%

Reduced on-site visits
"With EasyVista, we have saved so much time and effort, we can perform our tasks and troubleshoot more efficiently, our staff can also be on hand to handle calls while performing other tasks"
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SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV SERVICE MANAGER SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

Seamless Request Handling

Simplify service request management with intuitive self-service portals, predefined templates, and automated fulfillment processes for faster, more efficient request handling.

Watch it in action

Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.

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Why EV Self-help?

Discover how EV Self Help empowers your organization to enhance employee self-service capabilities.

Self-Service for Enterprise Service Management

EV Self Help is more than a portal—it’s an adaptable, CMS-like platform that works across IT, HR, customer support, and beyond. With this flexibility, your organization can extend self-service capabilities across all service needs, empowering users with on-demand access to answers, resources, and support.

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current plans

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency,
and maximizing value across ITSM, ESM, and various industries.

4

Standard Edition
For getting started
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Professional Edition
Most popular
ITSM & ITOM for large organization
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Entreprise Edition
Most popular
End-to-end service experiences for enterprises
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Digital Employee Experience
IT Self Service
yes
yes
yes
Service Bots (avail for MS Teams)
o
2
Unlimited
Experience Level Agreement (XLA)
yes
yes
yes
Digital Experience Monitoring
o
o
o
Synthetic Monitoring
o
o
o
Enterprise Service Management
HR Case Management
yes
yes
yes
Facilities Case Management
yes
yes
yes
IT Support & Delivery
Event Management
yes
yes
yes
Incident Management
yes
yes
yes
Self Help for Support Agent
o
o
yes
Problem Management
yes
yes
yes
Service Request Management
yes
yes
yes
Knowledge Management
yes
yes
yes
Service Portfolio
yes
yes
yes
IT Remote Support
o
yes
yes
IT Process Automation
o
o
yes
Unatttended Endpoint Management
o
yes
yes
Active Directory Integration and Management
o
yes
yes
Password Reset
o
yes
yes
Software Deployment
o
yes
yes
IT Infrastructure & Operations
Discovery
o
o
o
IT Infrastructure Monitoring
o
o
yes
CMDB
yes
yes
yes
Change & Release Management
yes
yes
yes
Capacity Management
yes
yes
yes
Continuity Management
yes
yes
yes
IT Strategy & Governance
Project Management
yes
yes
yes
Financial Management
yes
yes
yes
Asset Management
yes
yes
yes
Contract & License Management
yes
yes
yes
Service Level Management
yes
yes
yes
Green IT
o
yes
yes
Configuration
Design Studio
yes
yes
yes
Connect Studio
yes
yes
yes
Options
Chatbots - Virtual Support Agents
1
2
Unlimited
Service Apps
2
4
Unlimited
Hosting Options
Document Storage
10GB
20GB
50GB
Dedicated BI platform
Included (*)
Included (*)
Included (*)
Test platform
Included (*)
Included (*)
Included (*)
Security Options
TDE Encryptions
10GB
20GB
50GB
Disc Encryptions
Included (*)
Included (*)
Included (*)
SecNumCloud
Included (*)
Included (*)
Included (*)