Powerful, adaptive, Self-service portal and knowledge base platform
The Self-Service Portal That Adapts Like a CMS
With a powerful design studio and configurable workflows, EV Self Help reduces support workloads, accelerates resolutions, and enhances the end-user experience with fast, intuitive solutions delivered right where they’re needed.
Key capabilities
Build interactive knowledge flows with an intuitive drag-and-drop studio
Deliver knowledge and support across IT portals, HR portals, customer service platforms, and applications.
Provide users with conversational, AI-driven support
Track how your users interact with self-help resources
Scale easily to accommodate expanding teams and service areas
With seamless integration into ITSM and external platforms
EV Self Help provides users with instant access to answers wherever they are, improving consistency and accessibility. And with the premium connector for Microsoft Flow, you will now be able to integrate it with third-party applications like Microsoft Teams, Salesforce, EasyVista Service Manager and many more
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
HR Self-Service for Employee Support
Empower employees to find answers to common HR questions—from benefits details to onboarding guides—without needing to wait. By handling repetitive inquiries through a user-friendly portal, it frees up your HR team to focus on higher-value activities.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Why EV Self-help?
Discover how EV Self Help empowers your organization to enhance employee self-service capabilities.
Self-Service for Enterprise Service Management
EV Self Help is more than a portal—it’s an adaptable, CMS-like platform that works across IT, HR, customer support, and beyond. With this flexibility, your organization can extend self-service capabilities across all service needs, empowering users with on-demand access to answers, resources, and support.
Lower Support Team Workload
EV Self Help eneble your users to indipendently find answers, significantly reducing ticket volumes and freeing up your support teams to focus on what truly matters: solving complex problems and delivering value.
Interactive and Personalized Experience
Deliver a support experience that feels personal. Its guided, conversational interface mimics human interaction, leading users through solutions step-by-step. Tailored to user needs, this interactive approach doesn’t just resolve issues—it enhances satisfaction and usability, turning support into a intuitive experience that keeps users coming back.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate Your IT Maturity with the EV Platform
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
HR Self-Service for Employee Support
Empower employees to find answers to common HR questions—from benefits details to onboarding guides—without needing to wait. By handling repetitive inquiries through a user-friendly portal, it frees up your HR team to focus on higher-value activities.
IT Self-Service for Incident Deflection
Help users resolve IT issues on their own with guided, interactive solutions, reducing ticket volumes and improving user satisfaction by providing fast, reliable answers.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Current plans
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
| Features | Standard Edition | Professional Edition | Entreprise Edition |
|---|---|---|---|
| Digital Employee Experience | |||
| IT Self Service | Included | Included | Included |
| Service Bots (avail for MS Teams) | Optional | 2 | Unlimited |
| Experience Level Agreement (XLA) | Included | Included | Included |
| Digital Experience Monitoring | Optional | Optional | Optional |
| Synthetic Monitoring | Optional | Optional | Optional |
| Enterprise Service Management | |||
| HR Case Management | Included | Included | Included |
| Facilities Case Management | Included | Included | Included |
| IT Support & Delivery | |||
| Event Management | Included | Included | Included |
| Incident Management | Included | Included | Included |
| Self Help for Support Agent | Optional | Optional | Included |
| Problem Management | Included | Included | Included |
| Service Request Management | Included | Included | Included |
| Knowledge Management | Included | Included | Included |
| Service Portfolio | Included | Included | Included |
| IT Remote Support | Optional | Included | Included |
| IT Process Automation | Optional | Optional | Included |
| Unatttended Endpoint Management | Optional | Included | Included |
| Active Directory Integration and Management | Optional | Included | Included |
| Password Reset | Optional | Included | Included |
| Software Deployment | Optional | Included | Included |
| IT Infrastructure & Operations | |||
| Discovery | Optional | Optional | Optional |
| IT Infrastructure Monitoring | Optional | Optional | Included |
| CMDB | Included | Included | Included |
| Change & Release Management | Included | Included | Included |
| Capacity Management | Included | Included | Included |
| Continuity Management | Included | Included | Included |
| IT Strategy & Governance | |||
| Project Management | Included | Included | Included |
| Financial Management | Included | Included | Included |
| Asset Management | Included | Included | Included |
| Contract & License Management | Included | Included | Included |
| Service Level Management | Included | Included | Included |
| Green IT | Optional | Included | Included |
| Configuration | |||
| Design Studio | Included | Included | Included |
| Connect Studio | Included | Included | Included |
| Options | |||
| Chatbots – Virtual Support Agents | 1 | 2 | Unlimited |
| Service Apps | 2 | 4 | Unlimited |
| Hosting Options | |||
| Document Storage | 10GB | 20GB | 50GB |
| Dedicated BI platform | Included (*) | Included (*) | Included (*) |
| Test platform | Included (*) | Included (*) | Included (*) |
| Security Options | |||
| TDE Encryptions | 10GB | 20GB | 50GB |
| Disc Encryptions | Included (*) | Included (*) | Included (*) |
| SecNumCloud | Included (*) | Included (*) | Included (*) |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
Options
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
Key capabilities
Build interactive knowledge flows with an intuitive drag-and-drop studio
Deliver knowledge and support across IT portals, HR portals, customer service platforms, and applications.
Provide users with conversational, AI-driven support
Track how your users interact with self-help resources
Scale easily to accommodate expanding teams and service areas
With seamless integration into ITSM and external platforms
EV Self Help provides users with instant access to answers wherever they are, improving consistency and accessibility. And with the premium connector for Microsoft Flow, you will now be able to integrate it with third-party applications like Microsoft Teams, Salesforce, EasyVista Service Manager and many more
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.