EasyVista has been awarded 13 badges by software marketplace leader G2 in its Summer 2024 rankings. EasyVista's EV Reach, the IT Remote Support solution, was recognized as a Momentum Leader in the Remote Support, Remote Desktop and Enterprise IT categories, and it was voted a favorite among users with the "Users Love Us" badge awarded in all three categories.
G2, the world’s largest software marketplace, bases its badges on 100% validated user reviews. These badges highlight products that rank in the Leader or High Performer quadrants, underscoring EasyVista’s commitment to delivering exceptional value and satisfaction to its customers.
EV Reach was also recognized in these categories:
- Best Estimated ROI, Small Business in Enterprise IT Management
- Highest User Adoption, Small Business in Enterprise IT Management
- High Performer for Remote Support
- High Performer for Remote Desktop (Enterprise, Europe Regional)
- High Performer for Enterprise IT Management (Mid-Market, Enterprise)
The Importance of IT Service Management and Remote Support Access Solutions
As digital transformation accelerates, IT Service Management (ITSM) and remote support access solutions are more critical than ever. Efficient ITSM practices ensure that IT services are aligned with the needs of the business, providing a seamless experience for both employees and customers. Remote support access solutions enable IT teams to diagnose and resolve issues from anywhere, minimizing downtime and enhancing productivity.
By leveraging robust ITSM tools, companies can improve service delivery, reduce operational costs, and increase user satisfaction. Remote support access solutions, like EasyVista’s EV Reach, empower IT support teams with the visibility and control needed to manage complex IT environments effectively. This combination of ITSM and remote support is vital for maintaining business continuity and driving innovation in an increasingly digital world.
EasyVista’s Commitment to Innovation and Customer Satisfaction
EasyVista's leadership in the IT Service Management market is evident through its products that simplify IT for both customers and employees. EV Reach's process automation technology provides comprehensive remote support, allowing agents to proactively address issues before they affect business operations. This proactive approach not only improves the efficiency of IT teams but also ensures a seamless and uninterrupted user experience.
"We're proud that our dedication to empowering IT teams is reflected in our customers' positive feedback," said Enrico Celotto, Chief Marketing Officer at EasyVista. "This recognition aligns with our commitment to setting the standard for customer-centric IT solutions and our mission for simplifying IT through a fully integrated ITSM platform that prioritizes customer needs and maximizes business value."
Some of the reviews that highlight why users love EV Reach include:
- “The most helpful aspect of EV Reach is its user-friendly interface and comprehensive features, making remote support tasks smooth and efficient for IT specialists like myself. One of the best features I enjoy from EV Reach is the capability of seeing multiple monitors on a remote support session. Additionally, you can run multiple sessions at the same time and can elevate admin permissions with a click of a button. EV has a great onboarding team that sets you up for success.” - Nabil A., Director of Client Services
- “User-friendly and intuitive interface, making it easy to navigate and utilize its features effectively. And great customer support.” - Tomas C., Information Technology Administrator
- “EV Reach is a game-changer in the realm of IT process automation, and its innovative software has revolutionized the way we streamline our operations”. - Steve B., Systems & Support Administrator
- “EV has a great onboarding team that sets you up for success.” - Nabil A., Director of Client Services
Conclusion
As EasyVista continues to innovate and enhance its offerings, it remains dedicated to providing solutions that meet the evolving needs of its customers. The recognition in G2's Summer 2024 reports are a testament to EasyVista's unwavering focus on delivering value and excellence in the IT Service Management space. As businesses continue to navigate the complexities of the digital age, EasyVista’s innovative solutions will play a crucial role in ensuring efficient, reliable, and user-friendly IT services.
