""

Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

Goverlan Reach

Harness the power of self healing end-to-end proactive service management with our process automation technology.

ServiceNav

Proactively prevent downtime with our proven AIOps for a 360-degree remote monitoring experience.

GUIDE:

5 Essential Steps to Modernize Your Service Desk

Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

Goverlan-EasyVista-Logo-White@4x

Remote Support & IT Process Automation

 

END-TO-END PROACTIVE AND PREDICTIVE SERVICE MANAGEMENT TO RESOLVE ISSUES WITH ZERO DOWNTIME

Line.png

Go beyond solving incidents and proactively eliminate them without impacting the end user. EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.

Data Sheet:

Goverlan Reach: Expand Your Service Support Capabilities with Self-Healing and our All-in-One ITSM Platform

Download
GoverlanLP_Slalom_MultiProtocols

Support your users with the most secure remote access solution

Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions.

Background_Updates_Illustration

Deploy BACKGROUND SYSTEM MANAGEMENT

Our behind-the-scenes system management lets you support your users without interrupting them. Query, control and manage workstations via background management tasks and keep your users productive. For increased reliability, Goverlan Reach’s real-time query engine, with fail-over database back-end, prioritizes live data over historical data in case of system unavailability for end-to-end service delivery.

New eBook:

Improve Remote IT Support Using Data Best Practices

 

GoverlanLP_Slalom_AD

AUTOMATE COMPLEX OR REPETITIVE IT TASKS

Goverlan Reach’s real-time process automation can handle repetitive or complex IT processes based on real-time scanning, detection and remediation. It generates actionable insights and reports and makes IT process automation easy with a low-code approach thanks to our extensive library of admin tasks for computers and Active Directory.

GoverlanLP_IT_TIcket_Illustration

Improve ticket closure rate

Deploy real-time process automation and native integrations to enable a proactive approach combined with actionable analytics that allow smooth execution of complex tasks.

Ready To Make IT easy With Self-Healing?

Goverlan-EasyVista-Logo-White@4x 

 

Provide your support agents with a seamless experience and allow them to access a user’s system remotely or perform a background task with one click from an incident in the EasyVista Service Manager solution. In combination with our Self Help virtual agent and knowledge management technology, Goverlan Reach provides advanced self-healing capabilities to automate user incident resolution with minimal user interruption or downtime.




GoverlanLP_Slalom_Monitoring

Increase employee satisfaction

Integrate proactive self-healing processes and findings from observability that help you manage endpoints with minimal interaction or interruptions to employees.

WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?

Regardless of your current IT or service management infrastructure, EasyVista's cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.