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EasyVista | December 22, 2023

How to Reduce Budget & Risk When Sourcing Your Next IT Partner

ITSM is a necessary investment to keep customers happy while tracking resources like people, time, and money. To leverage the capabilities of ITSM across both IT and non-IT functions, it’s helpful to focus instead on the tangible benefits. Unless you have unlimited resources (which most businesses do not) it helps to strategically plan, build, deliver, and support IT services. Otherwise, you’ll expose your organization to unnecessary risks, costs, and resource waste.

Why now is not the time to take risks.

The economy continues to suffer the effects of the pandemic, the workforce dynamic has drastically changed making remote work critical, and organizations have very little leeway when it comes to disruption or downtime with IT systems. Resources are limited and dependency is high, making it a very difficult time to take risks that could add to all the uncertainty.

How you can reduce your costs.

Typical budget costs for IT includes hardware and software licensing acquisition, implementation fees, management and support, communications, end-user expenses, and the opportunity cost of downtime, training, and other productivity losses.

Although, the leading reason companies change ITSM tools is dissatisfaction as a result of high costs with vendors charging as much as 35% more for comparable functionalities EasyVista provides. Their inflexible pricing models and hidden costs, topped with lack of flexibility, is EasyVista’s differentiating value. With EasyVista’s clear packaging and price point, there are no surprises!

Considering 68% of companies underutilize their IT software, let’s break down the Total Cost of Ownership (TCO) and how EasyVista can maximize your resources.

Did you know there are zero hardware costs with EasyVista? Hardware costs can vary greatly depending on the size and complexity of the IT environment. Starting with servers and storage to network infrastructure and backup/recovery systems. Perhaps your organization requires multiple servers to host ITSM applications and services like incident management, change management, and configuration management. Depending on the volume of data and retention policies in place, storage needs will vary. Ensuring the secure transmittal of data requires a robust and reliable network infrastructure. In the event of the unforeseen crisis, backup and recovery systems are needed to protect documentation and allow for swift restoration. For the large and complex IT environments, virtualization software may be necessary while monitoring tools may be required to immediately alert IT staff with any issues.

Software licensing fees come in straightforward packaging with EasyVista, depending on the number of concurrent users. Ongoing maintenance is included in EasyVista’s SaaS software licensing fee. EasyVista offers three tiers: Standard, Professional, and Enterprise. Standard offers optional modules, Professional combined ITSM and IT operations management (ITOM), with remote support and self help chatbot, and Enterprise includes IT process automation and enhanced SaaS platform.

EasyVista’s 8 week Implementation Package is the perfect solution for organizations with a limited budget or tight timelines that need to achieve rapid ROI without sacrificing the ability to build out a robust, fully integrated ITSM, Knowledge Management, and Self-Service solution. 

EasyStart is a fixed-price, fixed-scope option to get EasyVista Service Manager and Self Help installed, configured, and live quickly. Training is included in implementation, as well as resources and tools to automate documentation of your process to help you take advantage of everything EasyVista has to offer. Plus access to ITIL 4 Foundations and other courses at no additional cost. Maintenance alone with similar solutions can cost you upwards of additional 20% of licensing fees, with EasyVista ongoing maintenance included because we believe it is an integral part of a successful ITSM partnership. All of this adds up to major savings!

With other ITSM solutions, you may encounter underutilization of software purchased. This leads to wasted product and burned budgets. Organizations potentially encounter ongoing maintenance fees, additional fees for implementation, perpetual subscriptions, and inflated software licensing fees not based on concurrent usage. As mentioned earlier, the other areas to watch out for are hardware costs for servers, storage, backup and recovery systems or monitoring tools. Again, with EasyVista, there are no hardware costs.

With our clear package and price point, EasyVista’s bundled asset management provides a more affordable, flexible, and intuitive ITSM solution that can be customized to meet the unique needs of the organization. Its advanced automation capabilities and exceptional customer support make it a compelling choice for organizations looking to streamline their IT operations and reduce costs.

Gartner ranked EasyVista as a Niche Player and in the top three for global providers in digital workplace solutions, with a user-based rating of 4.9 out 5 in the Magic Quadrant. EasyVista’s strategy is aimed at making it simple to set up and obtain value quickly in IT service support and delivery with integrated ITSM and ITOM products. 

Here’s how you can lower your TCO

IT leaders are contending with shrinking budgets and a greater emphasis on value creation. One of the key ways to optimize budget is to use an ITSM solution with a low total cost of ownership (TCO). Additionally, expanding ITSM to other business units, such as HR and Facilities, can help you realize a greater ROI, especially when combined with process automation and simplification, and remote monitoring and support to create end-to-end service management. EasyVista’s TCO is competitively low for three major reasons:

  • Out-of-the-box subscription is priced lower on average than major competitors and can be used enterprise-wide while remaining easy to use, configure, and administer.
  • Implementation costs are low and there is quick time-to-value, with implementation in as little as 8 weeks*.
  • Software is easy to use, you only need 1 half-time to 1 full-time admin for proper maintenance vs. 3 to 5 full-time admins. Fewer people needed to support tools means faster time to value and reduce TCO.

EasyVista provides employee-centric user experiences, context-aware automation, and intelligent knowledge management. While competitors take months (or even years) to get up and running, you can be onboarded with EasyVista in as few as 6 weeks*. Leveraging the power of proactive and predictive service management automation, omnichannel self-service, self-healing and remote monitoring technology, and AI with Natural Language Processing (NLP) capabilities, EasyVista creates customer-focused augmented service experiences -- all using a drag-and-drop, codeless design studio available out-of-the-box.

One of the world’s largest independent providers of claims management went from spending more than $600,000 annually with a previous ITSM solution, to spending less than one-third annually with EasyVista. Leadership cites the TCO, ease of use, and agility as reasons for selecting EasyVista as their vendor of choice.

With EasyVista, you can expect low TCO through affordable licensing, easy administration, and rapid implementation and quickly recognize ROI through a codeless administration environment.

Our clients see an average of:

  • 20% Fewer IT-related Incidents and Problems 
  • 70% Reduction in Total Time-to-Onboard 
  • 50% Reduction in ITSM Costs
  • 30% Increase in Productivity

* Implementation time and cost depends on several variables

How can you reduce risks? 

EasyVista offers several key advantages over its competitors. Efficiency offers faster service resolutions, quicker implementation (no risk in loss of time) and visibility (no risk with surprise issues). Here are some of the reasons why EasyVista reduces risks for organizations looking for ITSM solutions:

EasyVista’s platform has an intuitive interface - users navigate and adapt quickly, reducing the need for extensive time-consuming, costly training. With our self-service portals for end-users, EasyVista can efficiently reduce the workload of IT staff and improve user satisfaction with faster service resolutions and quicker implementation, providing the flexibility to expand and adapt as needed.

Additionally, with EasyVista automation capabilities, including learning and chatbots, response time and manual efforts are reduced.

EasyVista's platform includes reporting and analytics tools, which can provide businesses with visibility and insights into their IT operations, enabling them to identify areas for improvement and optimize their IT service delivery.

EasyVista empowers you, with our unbeatable customer support known for its responsiveness and personalized service, which can help organizations resolve issues quickly and efficiently.

An easy-to-use reliable product with fast and high ROI

“I used to work on more than 10 ITSM and definitely EV SM is one for which I got the best customer experience. The product is easy to use, easy to manage, fast to implement and very reliable. Great ROI regarding the time spent and its cost. It suits well for mid-market organizations which are mature with ITIL processus."   - Gartner Reviewer 

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EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.