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Standard Edition
For getting started
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Professional Edition
ITSM & ITOM for large organization
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Enterprise Edition
End-to-end service experiences for enterprises
Digital Employee Experience
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| IT Self Service | |||
| Service Bots (avail for MS Teams) |
2 |
Unlimited |
|
| Experience Level Agreement (XLA) | |||
| Digital Experience Monitoring | |||
| Synthetic Monitoring |
Enterprise Service Management
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| HR Case Management | |||
| Facilities Case Management |
IT Support & Delivery
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Event Management | |||
| Incident Management | |||
| Self Help for Support Agent | |||
| Problem Management | |||
| Service Request Management | |||
| Knowledge Management | |||
| Service Portfolio | |||
| IT Remote Support | |||
| IT Process Automation | |||
| Unattended Endpoint Management | |||
| Active Directory Integration and Management | |||
| Password Reset | |||
| Software Deployment |
IT Infrastructure & Operations
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Discovery | |||
| IT Infrastructure Monitoring | |||
| CMDB | |||
| Change & Release Management | |||
| Capacity Management | |||
| Continuity Management |
IT Strategy & Governance
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Project Management | |||
| Financial Management | |||
| Asset Management | |||
| Contract & License Management | |||
| Service Level Management | |||
| Green IT |
Configuration
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Design Studio | |||
| Connect Studio |
Options
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Chatbots - Virtual Support Agents |
1 |
2 |
Unlimited |
| Service Apps |
2 |
4 |
Unlimited |
Hosting Options
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| Document Storage |
10GB |
20GB |
50GB |
| Test platform |
Included (*) |
Included (*) |
Included (*) |
| Dedicated BI platform |
Included (*) |
Included (*) |
Included (*) |
Security Options
| Standard Edition | Professional Edition | Enterprise Edition | |
|---|---|---|---|
| TDE Encryptions |
10GB |
20GB |
50GB |
| Disc Encryptions |
Included (*) |
Included (*) |
Included (*) |
| SecNumCloud |
Available (*) |
Available (*) |
Available (*) |
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