Standard
For your Service Desk
IT Support
- Incident Management
- SLA Management
- IT Asset Management
- Reports & Dashboards
IT SELF SERVICE
- IT Self-Service Portal
- Request Fulfillment
Optional Modules +
IT Remote Support
- Remote Control
- Background Systems Management
- Remote Session Notes Automation
- Unattended Access
Endpoint Discovery
- End Point Inventory
- End Point Compliance
- IT Process Automation
IT Monitoring
- Monitoring
- Network Change Discovery
- Capacity Planning
- Service Mapping
- IT Health Status
ITSM
- Problem Management
- Change Management
PROFESSIONAL
Combined ITSM and ITOM
Includes everything from Standard, plus:
IT SUPPORT
- Remote Control
- Background Systems Management
- Problem Management
- Remote Session Notes Automation
- Unattended Access
- Micro Apps
- Project Management
IT SELF-SERVICE
- Self Help Employees
- Service Bots
- Service Bots for MS Teams
IT INFRASTRUCTURE
- Change Management
- Risk Assessment
- Configuration Management
- Availability Management
- Continuity Management
Optional Modules +
SelfHelp Agent
- Self Help For Support Agent
IT Support
- Service Portfolio
- Power BI Dashboard
- IT Financial Management
AITSM
- Knowledge Suggestions based on ML
- Incident Automated Categorization based on ML
Endpoint Discovery
- End Point Inventory
- End Point Compliance
- IT Process Automation
IT Monitoring
- Monitoring
- Network Change Discovery
- Capacity Planning
- Service Mapping
- IT Health Status
AIOPS**
- Threshold Recommendation
- Quite Night - Predictive Maintenance
ENTERPRISE
Predictive Service Experience Management
Includes everything from Standard and Professional, plus:
SELF HELP AGENT
- Self Help for Support Agent
IT STRATEGY
- Service Portofolio
- Power Bi Dashboards
- IT Financial Management
AITSM
- Knowledge Suggestions Based on ML
- Incident Automated Categorization
ENDPOINT DISCOVERY
- End Point Discovery
- End Point Compliance
- IT Process Automation
Optional Modules +
IT Monitoring
- Monitoring
- Network Change Discovery
- Capacity Planning
- Service Mapping
- IT Health Status
IT Support
- Threshold Recommendation
- Quite Night - Predictive Maintenance
