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Product Packaging

Standard

For your Service Desk

IT Support

  • Incident Management
  • SLA Management
  • IT Asset Management
  • Reports & Dashboards

IT SELF SERVICE

  • IT Self-Service Portal
  • Request Fulfillment

Optional Modules +

IT Remote Support

  • Remote Control
  • Background Systems Management
  • Remote Session Notes Automation
  • Unattended Access

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

ITSM

  • Problem Management
  • Change Management

PROFESSIONAL

Combined ITSM and ITOM

Includes everything from Standard, plus:

IT SUPPORT

  • Remote Control
  • Background Systems Management
  • Problem Management
  • Remote Session Notes Automation
  • Unattended Access
  • Micro Apps
  • Project Management

IT SELF-SERVICE

  • Self Help Employees
  • Service Bots
  • Service Bots for MS Teams

IT INFRASTRUCTURE

  • Change Management
  • Risk Assessment
  • Configuration Management
  • Availability Management
  • Continuity Management

Optional Modules +

SelfHelp Agent

  • Self Help For Support Agent

IT Support

  • Service Portfolio
  • Power BI Dashboard
  • IT Financial Management

AITSM

  • Knowledge Suggestions based on ML
  • Incident Automated Categorization based on ML

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOPS**

  • Threshold Recommendation
  • Quite Night - Predictive Maintenance

ENTERPRISE

Predictive Service Experience Management

Includes everything from Standard and Professional, plus:

SELF HELP AGENT

  • Self Help for Support Agent

IT STRATEGY

  • Service Portofolio
  • Power Bi Dashboards
  • IT Financial Management

AITSM

  • Knowledge Suggestions Based on ML
  • Incident Automated Categorization

ENDPOINT DISCOVERY

  • End Point Discovery
  • End Point Compliance
  • IT Process Automation

Optional Modules +

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

IT Support

  • Threshold Recommendation
  • Quite Night - Predictive Maintenance

Optional Modules +

IT Remote Support

  • Remote Control
  • Background Systems Management
  • Remote Session Notes Automation
  • Unattended Access

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

ITSM

  • Problem Management
  • Change Management

Optional Modules +

SelfHelp Agent

  • Self Help For Support Agent

IT Support

  • Service Portfolio
  • Power BI Dashboard
  • IT Financial Management

AITSM

  • Knowledge Suggestions based on ML
  • Incident Automated Categorization based on ML

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOPS**

  • Threshold Recommendation
  • Quite Night - Predictive Maintenance

Optional Modules +

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

IT Support

  • Threshold Recommendation
  • Quite Night - Predictive Maintenance