OTRS
is now part of
EasyVista
. Stronger together.
To deliver our software and the associated cloud services, as defined in the EasyVista license terms or the applicable agreement, EasyVista engages subprocessors who may process personal data. Below is a current list of these subprocessors:
| Name of subprocessors (SaaS) | Purpose | Country |
| Amazon Web Services | Hosting | France, UK, USA, Canada, Australia |
| KDDI Telehouse | Hosting | France |
| Outscale | Hosting | France |
| Swisscom | Hosting | Switzerland |
| OVH | Hosting | France |
| Microsoft Azure | Hosting | France, USA |
| Zen Networks | Support | France, Morocco |
| Norsys | Support | France, Morocco |
| OCI | Hosting | France (EU), USA, VA – Ashburn (Americas) |
The country location associated to your products and services will be defined by your country contracting entity (for instance, hosting services of an EU customer will be located in EU).
The EasyVista affiliates that process personal data in connection with a specific software product or for the provision of related services in a particular region are listed below.
| Name of the affiliate | Purpose | Country |
| EasyVista SAS | EU services | France |
| EasyVista Srl | EU services | Italy |
| EasyVista S.L. | EU services | Spain |
| EasyVista S.A. | EU services | Portugal |
| EasyVista GmbH | EU services | Germany |
| EasyVista Ltd | UK services | UK |
| EasyVista Inc. | North American services | USA |
| Les Logiciels EasyVista Inc. | North American services | Canada |
| OTRS AG | EU Services | Germany |
Last updated – August 26, 2025