Azure DevOps

Explore how Azure DevOps provides unified tracking of bugs and tasks, accelerating issue resolution effectively.

Overview

This integration connects Azure DevOps work items with Service Manager tickets to streamline collaboration between development and IT operations. It provides unified tracking of Bugs, Tasks, and related development activity, improving visibility and accelerating issue resolution across teams.

Key features

Automatically create and synchronize Azure DevOps Bugs and Tasks from Service Manager tickets.

Link Bugs to parent work items and store corresponding IDs in Service Manager for endtoend traceability.

Send updates to Service Manager when Azure DevOps items change status, dates, or assignees.

Automatically close Azure DevOps Bugs when related GitHub pull requests are completed.

Enrich Service Manager timelines with comments, links, and activity records for full crosssystem visibility.

Website URL

https://azure.microsoft.com/products/devops

Integration Type

Development, ITSM

Related Resources

EV Platform, EV Service Manager