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EasyVista

Microsoft Teams

Enhance your workflow with this integration that connects EasyVista Service Manager and Microsoft Teams for seamless incident management.
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Logo Microsoft Teams
Overview

This integration connects EasyVista Service Manager with Microsoft Teams to provide conversational ticketing, incident search, and knowledge access directly within the Teams interface. It enables users to create, track, and update incidents through natural-language interactions while giving IT teams improved visibility into device information and user context. The integration strengthens multichannel support by bringing ITSM capabilities into daily collaboration workflows. 

Key features
  • Enables conversational creation and tracking of incidents and service requests within Microsoft Teams. 
  • Provides instant ticket status updates and access to bot-driven incident history and catalog searches. 
  • Offers knowledge base and knownerror searches using AIsuggested keywords to speed up issue resolution. 
  • Supports user device information retrieval and feedback capture to improve service quality. 
  • Allows custom branding of the Teams experience, including name, colors, and logo for a consistent user interface. 
Website URL
https://www.microsoft.com/microsoft-teams
Integration Type
  • Collaboration
Related Resources
  • EV Platform, EV Service Manager