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EasyVista

Nexthink

Discover how the Nexthink Digital Employee Experience platform enhances ITSM workflows with real-time insights on endpoint health.
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Overview

This integration connects EasyVista Service Manager with Nexthink’s Digital Employee Experience (DEX) platform to deliver realtime insights on endpoint health, application performance, and employee sentiment directly into ITSM workflows. It helps IT teams diagnose and resolve issues faster by correlating service tickets with precise device, application, and user experience data. By bridging operational service processes with DEX insights, organizations improve service quality and reduce time to resolution. 

Key features
  • Enrich ITSM tickets with realtime diagnostics, performance metrics, and context captured from Nexthink’s DEX data platform.  
  • Automatically surface issues related to endpoints, applications, or collaboration tools to accelerate incident triage and reduce MTTR.  
  • Support proactive IT operations by leveraging Nexthink’s AIdriven alerts, correlations, and recommended remediations.  
  • Improve visibility of employee experience by integrating DEX scores, sentiment indicators, and feedback insights within service processes.  
Website URL
https://nexthink.com/
Integration Type
  • Digital Employee Experience
Related Resources
  • EV Platform, EV Service Manager