The French group specializing in natural and organic products relies on the EasyVista platform to structure, automate, and secure its IT services and internal processes.
A family-owned business committed to organic products for more than 30 years, Léa Nature now comprises 30 entities operating across the food, health, cosmetics, and household cleaning sectors. This deliberately decentralized “village of SMEs” model is a strength, but also presents significant IT challenges.
Faced with multiple operational scopes, heterogeneous tools, and strict traceability requirements, the group launched a comprehensive overhaul of its IT service management in 2018 to support continued growth. The objective was to move from an in-house tool to a robust, scalable ITSM/ESM platform capable of bringing together support functions across the organization.
“We needed to modernize without becoming rigid, to pool resources without excessive centralization, and above all increase efficiency in a context of limited resources,” explained Thomas Durand, Integration Manager at Léa Nature.
A unified, modular, and scalable platform
After evaluating several solutions on the market, EasyVista emerged as the natural choice for Léa Nature. The company’s strong expertise in compliance and sovereignty issues was an important differentiator, however, it was the rich functionality, rapid deployment, and ability to support multi-entity environments that convinced the Léa Nature IT team to choose EasyVista.
The project began with EV Service Manager, which now underpins all ITSM and ESM processes. Through to a single portal, more than 2,300 employees can submit requests or report incidents, regardless of the department involved.
Léa Nature then deployed EV Observe to monitor its infrastructure through real-time dashboards accessible across multiple support tiers. EV Reach replaced an outdated remote access solution, delivering stronger security and easier management of support interventions, including for off-network users. Finally, EV Self Help has increased employee autonomy with interactive guides directly connected to the ticketing system.
“EasyVista has allowed us to structure our services without sacrificing agility. Each entity retains its independence, while benefiting from a shared, efficient, and scalable foundation,” added Thomas Durand.
A gradual, visible, and measurable transformation
The results were quickly visible: automation of the employee lifecycle, improved routing of requests between departments, and increased adoption of business applications. As soon as an employee is created in the HRIS, requests for system access and equipment are triggered automatically.
The IT department now has complete traceability, simplifying annual audits. Monitoring capabilities make it possible to classify incidents at level 1 while requiring deep expertise. Remote support has become smoother, more secure, and more user friendly, with precise tracking of each intervention.
“EasyVista allows us to act faster, more reliably, and above all, to stay closely aligned with user needs. Our teams can focus on what really matters: delivering service, not just managing tickets,” comments Charlotte Vigneron, IT MCO Manager at Léa Nature.
Towards a one-stop shop for employees
This transformation supports a broader vision led by the IT department: aligning IT services more closely with business needs while simplifying the employee experience. In the near term, Léa Nature plans to extend the EasyVista platform to other functions, including purchasing and logistics.
“We didn’t just want to change tools. We wanted to transform the way we serve employees. Today, we have a solid, adaptable, interoperable foundation that is widely recognized internally. EasyVista has enabled us to take a big step forward,” concluded Thomas Durand.