Benjamin de Moncan has more than 15 years of experience in the customer experience industry. Currently acting as Senior Director of Product Marketing at Easyvista, he also played a role as a senior manager at Deloitte Consulting and COO of Knowesia, which was recently acquired by EasyVista. He has spent the last several years optimizing customer care for large financial and services companies, developing expertise in building digital organizations, and developing a passion for design thinking methodology and customer journeys’ optimization. Outside of work, he spends all of his time with his family, playing guitar and piano.