Built-in ITSM expertise to help your team move faster
Bring Support, Right Where Employees Work
EV Accelerate is a subscription-based expert advisory service that gives your team unlimited access to EasyVista specialists. You do the work, but you are never stuck figuring things out alone.
Whether you are building workflows, planning upgrades, reviewing automation rules, or just need a second opinion, EV Accelerate gives you real-time access to people who know the platform inside and out. EasyVista experts provide real-time guidance on configuration, automation, upgrades, and optimization, so you’re never stuck figuring things out alone.
Key capabilities
Validate your current platform setup against best practices to avoid technical debt and ensure long-term scalability.
Refine automation logic, troubleshoot inefficiencies, and enhance the flow of service operations
Identify risks before they become issues through regular system evaluations, performance monitoring, and best-practice recommendation
Build or tune apps, dashboards, and reports to meet stakeholder needs and improve visibility into service performance
Get support during critical transitions, including off-hours upgrade planning and testing, to minimize disruption and reduce risk.
Maintain sovereignty and control over complex back-end operations with expert help on advanced database configurations and purging routines
Adoption and enablement coaching
Optimize the platform ROI
EV Accelerate gives you real-time access to people who know the platform inside and out. There are no statements of work, no change orders, and no delays. Just trusted support that helps your team move faster, every step of the way.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
For teams launching EasyVista
Get hands-on support that accelerates configuration, setup, and adoption without needing to rely on scoped SOWs or project teams.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Optimize your Platform ROI
Stay ahead of performance and configuration issues with proactive health checks, automation reviews, and tailored recommendations that maximize platform performance and long-term ROI.
Accelerate Adoption
EV Accelerate helps you launch, optimize, and evolve your EasyVista platform faster with embedded expert guidance that keeps projects moving and reduces time to value.
Scale with Confidence
Turn evolving goals into clear, actionable roadmaps with strategic guidance from experienced ITSM advisors who understand your environment and help you plan what’s next.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate Your IT Maturity with the EV Platform
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
For teams launching EasyVista
Get hands-on support that accelerates configuration, setup, and adoption without needing to rely on scoped SOWs or project teams.
For teams optimizing EasyVista
Address automation gaps, streamline incident and change processes, and tune your setup with help from experienced EasyVista advisors.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
For organizations expanding ITSM maturity
Evolve beyond basic processes with expert support that help s your team align to ITIL best practices, strengthen service operations, and scale your capabilities as maturity grows.
For organizations expanding their ESM use
Scale into new business areas or service teams with guidance that helps you translate goals into actionable platform strategies.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Pricing & Packaging
EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.
| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Digital Employee Experience | |||
| IT Self Service | Included | Included | Included |
| Service Bots (avail for MS Teams) | Optional | 2 | Unlimited |
| Experience Level Agreement (XLA) | Included | Included | Included |
| Digital Experience Monitoring | Optional | Optional | Optional |
| Synthetic Monitoring | Optional | Optional | Optional |
| Enterprise Service Management | |||
| HR Case Management | Included | Included | Included |
| Facilities Case Management | Included | Included | Included |
| IT Support & Delivery | |||
| Event Management | Included | Included | Included |
| Incident Management | Included | Included | Included |
| Self Help for Support Agent | Optional | Optional | Included |
| Problem Management | Included | Included | Included |
| Service Request Management | Included | Included | Included |
| Knowledge Management | Included | Included | Included |
| Service Portfolio | Included | Included | Included |
| IT Remote Support | Optional | Included | Included |
| IT Process Automation | Optional | Optional | Included |
| Unatttended Endpoint Management | Optional | Included | Included |
| Active Directory Integration and Management | Optional | Included | Included |
| Password Reset | Optional | Included | Included |
| Software Deployment | Optional | Included | Included |
| IT Infrastructure & Operations | |||
| Discovery | Optional | Optional | Optional |
| IT Infrastructure Monitoring | Optional | Optional | Included |
| CMDB | Included | Included | Included |
| Change & Release Management | Included | Included | Included |
| Capacity Management | Included | Included | Included |
| Continuity Management | Included | Included | Included |
| IT Strategy & Governance | |||
| Project Management | Included | Included | Included |
| Financial Management | Included | Included | Included |
| Asset Management | Included | Included | Included |
| Contract & License Management | Included | Included | Included |
| Service Level Management | Included | Included | Included |
| Green IT | Optional | Included | Included |
| Configuration | |||
| Design Studio | Included | Included | Included |
| Connect Studio | Included | Included | Included |
| Options | |||
| Chatbots – Virtual Support Agents | 1 | 2 | Unlimited |
| Service Apps | 2 | 4 | Unlimited |
| Hosting Options | |||
| Document Storage | 10GB | 20GB | 50GB |
| Dedicated BI platform | Included (*) | Included (*) | Included (*) |
| Test platform | Included (*) | Included (*) | Included (*) |
| Security Options | |||
| TDE Encryptions | 10GB | 20GB | 50GB |
| Disc Encryptions | Included (*) | Included (*) | Included (*) |
| SecNumCloud | Available (*) | Available (*) | Available (*) |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
Options
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
Key capabilities
Validate your current platform setup against best practices to avoid technical debt and ensure long-term scalability.
Refine automation logic, troubleshoot inefficiencies, and enhance the flow of service operations
Identify risks before they become issues through regular system evaluations, performance monitoring, and best-practice recommendation
Build or tune apps, dashboards, and reports to meet stakeholder needs and improve visibility into service performance
Get support during critical transitions, including off-hours upgrade planning and testing, to minimize disruption and reduce risk.
Maintain sovereignty and control over complex back-end operations with expert help on advanced database configurations and purging routines
Adoption and enablement coaching
Optimize the platform ROI
EV Accelerate gives you real-time access to people who know the platform inside and out. There are no statements of work, no change orders, and no delays. Just trusted support that helps your team move faster, every step of the way.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.