Digital transformation is disrupting the way enterprises do business, and IT service management (ITSM) is a critical area to consider when developing the right digital transformation strategy.
Global IT research firm, IDC, predicts that “by 2020, 60% of CIOs will implement an IT business model and a digital-first culture that focuses on creating digital products and services that improve user and employee satisfaction. Business-oriented IT will take centerstage in [Digital Transformation] journeys.”1
Although organizations are already shifting towards a digital economy, many continue to underestimate the use of ITSM, self-help, and knowledge management technologies for digital transformation success. That is why EasyVista commissioned IDC to conduct a study with real-world insights and recommendations to better understand how your organization can bring IT and the business closer together.
Many organizations don’t see their IT strategy aligning with their business goals for digital transformation, and face multiple challenges including the ability to provide engaging user experiences or the lack of skills and talent. The biggest challenge, however, is the existing gap between IT and business strategies, making customer expectations fall short.
The IDC research study, Aligning IT Strategies with Business Expectations for Digital Transformation, provides insight on the most common pain points when beginning the digital transformation journey, along with how companies handle these obstacles and the top factors to measure the success of your digital transformation strategy.
The study highlights: