Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
How Business Agility & Employee Experience Help Achieve Digital Transformation
Businesses are shifting towards a digital economy where continuous innovation, unified teams, and rich user experience play a big part1. Although a large number of organizations believe IT to be crucial for their digital transformation, many underestimate the use of ITSM, self-help, and knowledge management technologies when achieving it2.
This complimentary study outlines the challenges organizations face when trying to adopt a digital transformation strategy, and how knowledge plays a critical role in improving the overall employee experience.
This research study highlights:
Download this complimentary research study to better understand how your organization can bring IT and the business closer together.
1,2 IDC InfoBrief sponsored by EasyVista, Aligning IT Strategies with Business Expectations for Digital Transformation, October 2018