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No matter how robust your defenses against cyber threats may be—whether in the form of firewalls, detection systems, or security teams—they’re meaningless without a coordinated, efficient system in place.

In the complex corporate IT ecosystem, where infrastructures and digital devices multiply at an unprecedented pace, IT asset visibility ("Asset Visibility", indeed) is no longer a luxury, but a necessity. This applies to companies of any size and in any productive sector.

Organizations' focus on spending is stronger than ever, especially in the current post-pandemic period where digital transformation is no longer an option but a necessity. Today, inevitably, the software purchasing process is subject to extremely rigorous scrutiny.

“Triage”: a term that evokes emergency room procedures... and a metaphor that is immediately useful. Just imagine a place where patients arrive, but no one knows who should be treated first or how. Someone with a simple cold receives immediate emergency-level assistance, while – at the same time – a real emergency goes unnoticed for hours.

Discover best practices for self-service portals that increase customer satisfaction, improve retention, and transform users from consumers into promoters.

Incident vs problem management: discover the key differences in ITIL 4 and improve resilience, operational efficiency and IT service continuity.

Let's start with a metaphor that helps us get a concrete idea about a topic that – at first glance – might seem not very "tangible".

Let's start by breaking down the acronym. SOAR: Security Orchestration, Automation and Response. So let's try to imagine, precisely, an orchestra performing a symphony: each instrument plays its score diligently and flawlessly, but it's only thanks to the conductor that the ensemble transforms into music.  Now, think about what can happen if even just one of those systems stops working, perhaps only for a few minutes.  The damage – economic, reputational, regulatory – can be incalculable. In this type of scenario, consequently, ITSM for financial services is an absolute necessity.

Let’s start with a very common scenario. You’re at work, in your company, and you need IT support: for example, you need first-time access to a new application, or you have to report a problem with company software, or maybe you want to request an upgrade for your work device.

Asset Management is a fundamental element in a company's digital maturity. It is a strategic process that allows companies to monitor, optimize, and enhance their resources, both tangible and intangible. From IT infrastructure management to financial investments, the main goal is to maximize the value of assets while minimizing risks and operational costs. 

A river of real-time data, operators monitoring critical flows from all over the world, a large number of interconnected devices: this is the ecosystem in which any investment bank is immersed daily.  Now, think about what can happen if even just one of those systems stops working, perhaps only for a few minutes.  The damage – economic, reputational, regulatory – can be incalculable. In this type of scenario, consequently, ITSM for financial services is an absolute necessity.

How many times have we heard that the customer must be at the center of the business? And how many times have these words remained just words?

In the world of IT support and Customer Service, it is not uncommon to encounter complex issues that cannot be immediately resolved by the first level of support.

IT Asset Management (ITAM) is not just an administrative process but a key strategy for optimizing resources, reducing costs, and improving business efficiency.

The four dimensions of Service Management are a concept that takes shape within the ITIL framework.

Every company, whether large or small, is a complex, delicate system in constant motion. 

At the same time, widespread adoption of AI has inevitably raised concerns about trust, risk, and security. AI Trust, Risk, and Security Management (AI TRiSM) is the framework organizations increasingly rely on to address these evolving challenges. 

Gartner recently published its latest Market Guide for IT Service Management Platforms, and as someone who used to co-author the Magic Quadrant for ITSM when I was an analyst at Gartner… I have some thoughts.

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers. We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers. We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.