EasyVista

RingCentral

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OVERVIEW

This integration connects EasyVista with RingCentral’s cloud-based communication platform to streamline telephony interactions within IT service processes. It helps support teams manage calls more efficiently by linking incoming and outgoing communications with incident, request, or user records. The result is improved responsiveness and clearer visibility into customer interactions.

KEY FEATURES
  • Automatically capture call details and associate them with ITSM tickets for better traceability.
  • Initiate outbound calls directly from service records to accelerate support response.
  • Synchronize caller information to provide agents with real time context during interactions.
  • Improve collaboration between service desk teams by centralizing communication history within the ITSM platform.
Website
https://www.ringcentral.com/
Integration Type
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