is now part of
. Stronger together.
EasyVista

Gmail

Discover how Gmail integrated with Service Manager to streamline email-based ticket intake and enhance team collaboration.
Request a demo
Logo Gmail
Overview

This integration connects Gmail with Service Manager to streamline emailbased ticket intake and collaboration. It enables IT and support teams to centralize requests originating from Gmail, ensuring consistent tracking, faster triage, and improved communication within service workflows. 

Key features
  • Automatically convert incoming Gmail messages into Service Manager tickets for consistent request handling. 
  • Synchronize updates between email threads and ticket comments to maintain clear communication history. 
  • Route messages from shared or monitored Gmail inboxes directly into appropriate service queues. 
  • Improve operational visibility by consolidating user interactions and email records within a single ITSM platform. 
Website URL
https://workspace.google.com/gmail/
Integration Type
  • Collaboration
Related Resources
  • EV Platform, EV Service Manager