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EasyVista | January 24, 2024
Managing and maintaining an entire company’s Information Technology (IT) infrastructure is like trying to scale Everest—daunting.
Data and technology are constantly changing. Whether it’s the environment (a new office), the company deciding to go a different strategic direction, or a user changing their password—you name it, anything can happen (and does).
Finding and centralizing data within an organization is a big investment...but keeping it up to date over time is an even BIGGER one.
That said, you should still climb the mountain to have visibility and access into your IT infrastructure. Everyone internally and externally will benefit from you doing so. The good news is, with a Configuration Management Database (CMDB) the mountain is a little more manageable. This blog post will dive into why CMDB matters in IT, its benefits, and best practices for implementing it in your business.
A company’s IT infrastructure (their servers, data centers, networks, etc.) are its central nervous system and connective tissue. The thing is, it’s not you, a human being. If you were to break your finger, you would know—maybe not immediately, but you’d know shortly thereafter as the pain receptors begin to signal “there’s a problem!” to your brain. IT infrastructure is different. You could break your finger, (ex: Office 365 crashes), and have no clue until you try and pick up a coffee cup (attempt to log on to Teams for an all-hands call) and can’t—coffee goes everywhere.
You’re then left scrambling in a mad panic to figure out why the coffee spilled.
With a CMDB in place, you don’t have to worry about your smart watch notifying you of an “abnormal heart rate detected.” By way of automation tools, the CMDB, or sensory system of the IT infrastructure, shows you how everything connects. When something’s not working, you’ll be able to see what broke and what caused it—improving remediation times.
A Configuration Management Database (CMDB) is a centralized repository (location data is stored) that stores information about the configuration items (also known as “CIs,” items that are managed to ensure successful delivery of services) within an organization's IT infrastructure. Once in the repository, the information is organized and maintained by the IT configuration that’s pre-set by the organization. Using a CMDB promotes more efficient IT management through change management, faster incident response times, asset tracking, and more visibility into the services and integrations with ITSM processes.
In short: CMDBs provide a bird’s eye view of a company’s IT landscape by showing the various relationships and dependencies between each component. They enable faster, more informed decisions, and facilitate better governance and compliance. All this to say, they improve IT service delivery and reduce costs and risks.
CMDBs are built on CIs, also known as configuration items.
They are routers, servers, applications, virtual machines, containers, portfolios, or anything in the IT environment. They have no set size, type, or complexity for CIs. That said, CIs do have assigned and designated characteristics in place to organize the information in the CMDB.
The Characteristics of Configuration Items Are:
To transfer CIs into the CMDB, data import tools are typically used (also known as automated discovery), though some IT teams still use manual tools to keep their CMDBs updated—not the most recommended of practices, as it’s hard to scale and can introduce unnecessary errors (e.g., duplicates) into your system. After the information is gathered, it is reviewed for accuracy and consistency (does it fit what’s already in the system?).
The next, and more advanced step, after discovering and cataloging CI's is service mapping. This is also done manually by many orgs, but there are tools to help service mapping that can automatically detect, track, and visually represent the dependencies between these CI's. What that means is if something goes wrong, it should be able to detect and identify any upstream and downstream impacts of issues related to that CI—this tremendously speeds up root cause analysis and resolution times. For the best results (and most accurate data), CMDBs need to be constantly updated—this is exactly why automated tools are recommended to assist in service mapping.
The short answer?
CMDB provides continuous monitoring and updating to reflect real-time changes in the IT environment for IT professionals, so they can focus on other, higher-level tasks. Additionally, they also provide:
At this point in the article, there’s no reason in your mind why you shouldn’t set up a CMDB. But, to give you the full picture of this (massive, but not unachievable) undertaking, you need to know that: Most CMDB initiatives fail.
Why?
Because most projects tend to fall into one of the following categories:
That said, the task at hand (setting up a CMDB) is still doable!
If you have the right tools in place, take the time to plan the project appropriately, and allocate the right number of resources (staff and money), then setting up a successful CMDB will be achievable Here’s what you need to do:
Now you know: CMDB is hard. But, it is worthwhile when done correctly.
It’s extremely time and cost intensive—especially if you’re embarking on the project manually.
That said, with multiple input sources, automation tools, and the goal of a prioritized view rather than a comprehensive view, you’ll be ready to take on the undertaking at a more manageable, realistic pace. And in turn, drastically improve your IT service, risk management, and costs.
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.