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Active Directory

Unlock the potential of Microsoft Active Directory with Service Manager for efficient IT service management solutions.
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Logo Microsoft Active Directory
Overview

This integration connects Microsoft Active Directory with Service Manager to centralize and synchronize identity and asset information. It enables IT teams to maintain accurate employee and equipment data, improving incident qualification and operational consistency.

Key features
  • Import user, device, and directory attributes from Active Directory into Service Manager.
  • Synchronize operating system and workstation details for accurate asset records.
  • Provide service desk teams with up to date identity and equipment information to streamline incident handling.
  • Improve data consistency across IT operations by using AD as a single authoritative source.
Website URL
https://learn.microsoft.com/windows-server/identity/active-directory-domain-services
Integration Type
  • Access, Identy
Related Resources
  • EV Service Manager