EasyVista

Azure DevOps

Explore how to manage Azure DevOps work items with Service Manager for better project integration and efficiency.
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Overview

This integration connects Azure DevOps work items with Service Manager tickets to streamline collaboration between development and IT operations. It provides unified tracking of Bugs, Tasks, and related development activity, improving visibility and accelerating issue resolution across teams.

Key features
  • Automatically create and synchronize Azure DevOps Bugs and Tasks from Service Manager tickets.
  • Link Bugs to parent work items and store corresponding IDs in Service Manager for end‑to‑end traceability.
  • Send updates to Service Manager when Azure DevOps items change status, dates, or assignees.
  • Automatically close Azure DevOps Bugs when related GitHub pull requests are completed.
  • Enrich Service Manager timelines with comments, links, and activity records for full cross‑system visibility.
Website URL
https://azure.microsoft.com/products/devops
Integration Type
  • Development, ITSM
Related Resources
  • EV Platform, EV Service Manager, Integrations