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Data & Privacy Policy



EasyVista is a recognized software provider specialized in helping organizations simplify IT Service Management by making it easy to deliver and easy to use for today’s enterprise. EasyVista respects individual privacy of its customers, employees, business partners, visitors and others (Persons Concerned). EasyVista is vigilant to comply with the laws of the countries in which it does business regarding Personal Information that is collected, used, stored, processed and disclosed.

This Privacy Policy ("Policy") applies to:

  • Data collected on EasyVista web-sites for sales and marketing purposes.
  • Data collected for accounting, human resources management and other administrative purposes.

Regarding consent, EasyVista offers Persons Concerned, a choice to opt-out of uses and disclosures of their data that are incompatible with the purposes for which that data was originally collected or subsequently authorized.

When acting as data processor for a customer, EasyVista is not responsible for the obligations of the data controller to obtain from Persons Concerned the appropriate consent to transfer and process their data to EasyVista. As a data processor, EasyVista will not sell, rent, or trade with third parties for their marketing purposes any personal data collected.

In the event that sensitive personal information (pertaining to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information related to an individual's health or sexual preference, as well as biometric identifiers, such as finger and voiceprints, and information as to commission or alleged commission of a criminal offense or any related proceedings) to be used for a new purpose or transferred to the control of a third party not acting on behalf of EasyVista, the data subject's explicit consent will be obtained prior to the new use or transfer of the data, unless such new use or transfer is: (1) in the vital interests of the data subject or another person; (2) necessary for the establishment of EasyVista's legal claims of defenses; (3) required to provide medical care or diagnosis; (4) necessary to carry out EasyVista's obligations in the field of employment law; or (5) related to data that are manifestly made public by the data subject. In these cases, data subjects are given notice of such use.

EasyVista takes reasonable and appropriate physical, technical, and organizational measures to protect personal data in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Even with all these safeguards in place, no method of transmission over the Internet is totally secure and EasyVista does not guarantee the security of personal information transmitted via the Internet.

EasyVista will use personal data only in ways that are compatible with and relevant for the purposes for which it was collected or subsequently authorized. EasyVista takes reasonable and appropriate physical, technical, and organizational measures to ensure that personal data is relevant to its intended use, and that it is accurate, complete, reliable, and current. EasyVista will retain the personal data for no longer than is necessary for the purposes for which the personal data was collected or for which it is to be further processed.

EasyVista uses subprocessors to perform some of its services. EasyVista subprocessors enter into a written agreement with EasyVista that includes data privacy and security terms. When the provision of products and services involves the international transfer of EU/EEA personal data to countries, organizations, or territories not acknowledged by the EEA/EU under Article 45 of the GDPR as a safe country with an adequate level of protection, EasyVista will rely on applicable Standard Contractual Clauses as issued by the European Commission to organize such transfers.

Data’s subject may contact EasyVista to access their personal data at Upon request, EasyVista will grant reasonable access to personal data. EasyVista will also take reasonable measures to permit data’s subject to access, rectify, erase, restrict processing or delete information that is demonstrated to be inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to data’s subject privacy. Furthermore, EasyVista will, upon request of a data’s subject, provide personal data in a structured, commonly used and machine-readable format.

EasyVista Websites use "cookies". A cookie is a small file that an EasyVista Website may send to your browser. This file is then stored on your hard drive. Cookies cannot be used to run programs or deliver viruses to a computer. The cookie saves information regarding your session and account on the EasyVista Website, which the browser passes back to the EasyVista Website's server. Cookies enable EasyVista to build better websites by recording how and when you use the EasyVista Websites and to better serve you when you return to the EasyVista Websites. Cookies are also used to ensure you do not fill out forms on the EasyVista Websites multiple times. You can set your browser to refuse cookies, however, if you disable the cookies, you will not be able to use the EasyVista Websites in the best conditions.

The EasyVista Websites contain electronic images known as web beacons (sometimes called single-pixel gifs) which may be used in some of EasyVista's emails to let EasyVista know which emails and links have been opened by recipients. Some of EasyVista's business partners also employ web beacons that help it better manage content on the EasyVista Websites. However, EasyVista has no access to or control over such web beacons.

The use of cookies by EasyVista's business partners or service providers is not covered by this Policy. EasyVista does not have access or control over those cookies. EasyVista's business partners, and service providers use session ID cookies to make it easier for you to navigate the EasyVista Website. Third-party cookies can be disabled via your web browser’s settings.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if the services are temporarily suspended for maintenance, EasyVista might send you an email. Generally, users may not opt-out of these communications. These communications are not promotional in nature.

EasyVista may amend this Policy from time-to-time, consistent with the requirements of the EU GDPR or EU-US Privacy Shield Principles. When EasyVista does update this Policy, it will also revise the "Last Updated" date at the bottom of this Policy. Any material changes to this Policy will also be posted at

Further information regarding data collection

Controller: EasyVista SAS
10 allée Bienvenue
Immeuble Horizon

Controller representative: Patrice Barbedette, President and CEO

Compliance Officer: Cristina Zenati Costanzo, Global Chief People Officer

DPO: Muriel Gellf, Head of Legal



Legal basis for the processing: Contract and consent

Recipients or categories of recipients: BtoB managers concerned with ITSM software.

Transfer of personal data to a recipient in the United States: EU Standard Contractual Clauses

Single entry point:

Data storage durations:

  • Contracts duration + 5 years for archiving
  • 5 years for inactive data
  • 2 years for applicants

The person concerned has the right to lodge a complaint with a supervisory authority.

Legal notice related to the edition of the website

The website is edited by EasyVista SAS
Incorporation's capital: 3.549.830,80 euros
Registration code (R.C.S Bobigny): 347 848 947
VAT identification number: FR95347848947
Headquarters: Immeuble Horizon, 10 allée Bienvenue, 93160 NOISY LE GRAND Cedex - FRANCE
Phone: +33 1 55 85 91 00
Publishing manager: Patrice Barbedette
Hosted by: HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 USA, +1 888 482 7768

Last Updated

January 4th, 2023




We take the protection of your personal data very seriously. This document will explain what personal data is collected and how it may be used. You will also find our contact details if you have any questions or concerns about the processing of your personal data.

Who is the data controller?

The person responsible for processing the data collected in the contact form is the company COSERVIT, whose contact details are as follows COSERVIT 34 avenue de l'Europe 38100 GRENOBLE.

The COSERVIT company's data protection representative is Mr Florian MATTES, who can be contacted at the following address rgpd@coservit.com34 avenue de l'Europe 38100 GRENOBLE, 0476705293.

What personal data is collected when you use the contact form?

When you use the contact form on the site, we collect your name, phone number, email address, and country.

This data is collected on the basis of the execution of pre-contractual measures.

What personal data is collected when you subscribe to a COSERVIT offer?

In order to ensure the proper execution of the contract signed with COSERVIT, we collect the following data: surname, first name, email, telephone number of the customer contact (accounting department, technical and commercial contacts), IBAN. We also collect data relating to the payment of invoices, data relating to the follow-up of the commercial relationship, and data relating to the transaction.

What personal data is collected when you subscribe to our newsletter?

When you subscribe to our newsletter, we collect your email address.

What personal data is collected when you register for a webinar?

When you register for a webinar, we collect the following data: your email address, last name, first name, phone number.

For what purposes is personal data collected and what is the legal basis for this collection?

The data collected via the contact form are considered as "prospect" data, collected on the basis of the execution of pre-contractual measures.

Customer" data is collected on the basis of the execution of the contract.

With respect to email for newsletters or webinar registration, you consent to its collection and processing as set forth in this Privacy Policy.

For what purposes are your personal data processed?

 The technical data collected during your visit to our website will be used for the technical administration of the website and for statistical purposes.

Prospective customers' data will be processed for commercial prospecting and information purposes, and more specifically :

  • the sending of quotations or commercial proposals
  • management of technical prospecting operations (including normalization, enrichment and de-duplication);
  • the selection of people to carry out loyalty actions, prospecting, surveys, tests
  • product and promotion, with the exception of any profiling;
  • the realization of commercial solicitation operations;

In addition to the purposes set out above, "customer" data is also processed for :

  • Carry out operations relating to customer management (contracts, orders, accounting, after-sales service, customer relationship management)
  • the development of business statistics
  • management of requests for access, rectification and opposition rights
  • management of unpaid bills and disputes
  • management of people's opinions on products, services or content.
  • Newsletter" data is processed exclusively for the purpose of sending our newsletter.
  • Webinar" data are processed exclusively for webinar-related communication

Who is the recipient of the data collected?

 The personal data collected by COSERVIT is intended only for COSERVIT and is not transferred to third parties.

Is the personal data collected transferred to countries outside the European Union?

The prospect and client emails used in our "Hubspot" mass-mailing tool are stored in the United States.

Hubspot is subject to the Privacy Shield, which regulates data transfers between the EU and the US.

Hubspot Data Processing Agreement:

How long is the personal data collected kept?

The "prospect" data will be kept for three years from the last contact with you.

Customer" data is kept for the duration of the commercial relationship, and for an additional period of 3 years from the expiry of the contract for commercial prospecting purposes. Data not required for commercial prospecting will be archived intermediately and kept for a period of 5 years, corresponding to the legal limitation period.

Within the framework of the subscription to the newsletter, the personal data collected will be kept for the duration of the subscription to the newsletter. In case of unsubscription, this data will be deleted without delay.

Data Security and Confidentiality

Coservit undertakes to respect the confidentiality and security of the data you entrust to it, and to implement all appropriate technical and organisational measures, on an ongoing basis, to secure the Personal Data and to ensure a sufficient level of protection with regard to the Personal Data Regulations.


COSERVIT will not use the data collected via its website for profiling purposes.


In some circumstances, we store information on your computer called "cookies" so that we can offer certain services or better understand your preferences and optimize our website. Cookies are small text files that often contain a unique identifier and are stored on your computer by a web server. Cookies contain information that can then be read by the web server that stored the cookie. They often consist of a series of characters and numbers and sometimes other information that uniquely identifies your computer.

Some cookies are stored only for the duration of your visit to our website: "session cookies". Other, more permanent cookies may remain on your computer after you have visited our website. Our website will have access to them each time you return to our website ("identification cookies"). Some cookies that are stored during your visit to our website may be read and processed by other companies.

You can control cookies on this website by changing your web browser settings to not accept cookies at all, to accept them on request only, or by deleting them when you close your browser session. Please note that this may restrict the use of some services and that some sections of the website will only function properly with the use of cookies.

This data is kept for a maximum of 13 months from the date of collection.

Social media plug-ins and analysis tools

Our website uses plugins from various social media platforms, including Facebook, Twitter, Google+ and analytics tools, including Google Analytics. To learn more about the privacy policies and practices of the providers of these social media platforms and analytics tools, please visit their respective websites.

What are your rights and how can you exercise them?

1°) The right of access to personal data

You can ask COSERVIT to find out whether your data is being processed, what the purpose of this processing is, which categories of data are involved and how long they are kept, who the recipients of this data may be, and to obtain a copy of this data in an accessible form.

2°) The right to have personal data rectified

If you find that the personal data collected about you is inaccurate, you can ask COSERVIT to rectify it.

3°) The right to object to the processing of personal data

You may at any time object to the processing of your data by COSERVIT, whether for commercial prospecting purposes (by writing to the address indicated in 5°) or for the newsletter (by clicking on the unsubscribe link).

4)° The right to request the deletion of his data

In the case referred to in 3°) above, the data will be deleted from the processing for which they were collected. On the other hand, your personal data that may be included in other processing operations for which COSERVIT is responsible or a subcontractor will not be deleted, unless COSERVIT makes a well-founded request for such other processing operations and accepts it.

5°) Contact information and exercise of these rights

To exercise any of these rights, please write to COSERVIT 34 avenue de l'Europe, Le Trident, Bâtiment D, 38100 Grenoble, France, or by e-mail to

It is also possible to use the contact form to exercise any of these rights.

6°) The right to lodge a complaint with the CNIL

In the event of a complaint, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés, at the following address

©2023 Coservit. All rights reserved, in particular with regard to texts, images and other copyrighted works published on these Internet pages. Any unauthorized reproduction, circulation, storage, dissemination, transmission or other exploitation of the content is prohibited.


THIS ADDENDUM is made between:

EasyVista Inc. (“EasyVista”), a company registered in Delaware state with its principal place of business at 2655 S. Le Jeune Road, Suite 1001, Coral Gables, FL 33134.

The EasyVista customer from the European Economic Area subscribing for EasyVista services pursuant to EasyVista’s Terms of Service (“Customer”), together the “parties”.


(A) EasyVista and the Customer have entered or desire to enter into Terms of Service for the provision, by EasyVista to the Customer, of systems management and remote administration services of users and their devices (the “Terms”); and

(B) EasyVista and the Customer have agreed to enter into this Addendum to the Terms in relation to data processing.

A.1.1.1           It is now agreed as follows:

A.        1. Definitions and Interpretation

1.1. The parties agree that this Addendum will be incorporated as an addendum to the Terms. To the extent of any conflict between this Addendum and the remaining sections of the Terms, this Addendum will prevail.

1.2. In this Addendum, the following words and expressions will have the following meanings:

“Addendum” - shall mean this addendum, including its appendix;

“Terms” - shall have the meaning given in recital (A) above;

“Customer Personal Information” - shall mean all Personal Information controlled by the Customer which is processed by EasyVista in connection with the Service;

“Data Protection Legislation” - shall mean all applicable laws relating to data protection and privacy including (without limitation) the EU Information Protection Directive (95/46/EC) as implemented in each jurisdiction, the EU General Data Protection Regulation (2016/679) (“GDPR”), the EU Privacy and Electronic Communications Directive 2002/58/EC as implemented in each jurisdiction, and any amending or replacement legislation from time to time;

“Personal Information” - means any information relating to an identified or identifiable natural person; and

“Service” - shall mean any of the services provided by EasyVista to the Customer pursuant to the Terms.

1.3. In this Addendum, the terms "process", “data controller”, “data processor” and "data subject" shall have the meanings set out in the Data Protection Legislation.

A.1.1.2           2. Nature of the Information

2.1. The categories of Customer Personal Information to be processed by EasyVista and the processing activities to be performed under this Addendum are set out in Appendix A.

2.2. The parties record their intention that the Customer shall be the data controller and EasyVista shall be a data processor in relation to all Customer Personal Information.

A.1.1.3           3. Obligations of the Customer

3.1. The parties shall each comply with their respective obligations under the Data Protection Legislation in respect of Customer Personal Information.

3.2. The Customer shall ensure that its instructions and disclosures of Customer Personal Information to EasyVista are lawful and acknowledges that EasyVista is entitled to rely on the Customer’s instructions in respect of the processing of Customer Personal Information.

A.1.1.4           4. Obligations of EasyVista

4.1. EasyVista agrees to:

4.1.1. only process Customer Personal Information for and on behalf of the Customer, in accordance with the instructions set out under the Terms or as otherwise given by the Customer from time to time. EasyVista shall notify the Customer if it is required by applicable law to process Customer Personal Information other than in accordance with those instructions, and shall inform the Customer of the relevant legal requirement before undertaking such processing (unless the relevant legal requirement prohibits the provision of such information on important grounds of public interest);

4.1.2. ensure that those of its personnel who are involved in processing Customer Personal Information are bound by appropriate obligations of confidentiality;

4.1.3. implement and maintain appropriate technical and organizational security measures to safeguard Customer Personal Information from unauthorized or unlawful processing or accidental loss, damage or destruction;

4.1.4. taking into account the nature of the processing and the information available to EasyVista, provide reasonable assistance to the Customer in ensuring compliance with its obligations under the Data Protection Legislation in relation to security, data breach notification, data protection impact assessments and prior consultation with a supervisory authority and the fulfilment of data subject’s rights, where applicable from time to time; and

4.1.5. upon written request, make available to the Customer such records as the Customer may reasonably require from time to time to demonstrate compliance by EasyVista with its obligations under this Addendum. In addition, EasyVista agrees to permit an audit to be conducted of its facilities no more than once per year, by the Customer or the Customer’s representatives (bound by appropriate obligations of confidentiality), provided such an audit is carried out: (i) upon ten (10) business days’ prior, written notice to EasyVista and during EasyVista’s normal business hours; (ii) in a manner that causes minimal disruption to EasyVista’s business and excludes from its scope any internal pricing information, information relating to other customers of EasyVista or other EasyVista’s own internal reports; and (iii) at the Customer’s own cost.

4.2. EasyVista shall notify the Customer without undue delay and in any event within 72 (seventy-two) hours of becoming aware of any accidental, unauthorized, or unlawful destruction, loss, alteration, or disclosure of, or access to, Customer Personal Information ("Security Breach"). EasyVista shall provide Customer with reasonable assistance in relation to the Security Breach, including the provision of such information as is known to EasyVista regarding the nature of the breach, the categories and approximate number of data subjects and records concerned.

4.3. Nothing in this Addendum shall prevent either party from complying with any legal obligation imposed by a regulator or court. Each party shall however, where possible, discuss with the other party the appropriate response to any request from a regulator or court for disclosure of information.

A.1.1.5           5. Sub-Contracting

5.1. The Customer consents to EasyVista engaging subcontractors listed in the Addendum in Appendix B, to process the Customer Personal Information on its behalf ("Sub-processors"). EasyVista shall ensure that Sub-processors are subject to contractual obligations which are the same as or equivalent to those imposed on EasyVista under this Addendum. EasyVista shall inform the Customer of any intended changes concerning the addition or replacement of any Sub-processor within a reasonable time prior to implementation of such change. In the event of the Customer objecting to such change, EasyVista shall make reasonable efforts to address the Customer's concerns (including making reasonable efforts to find an alternative Sub-processor).

5.2. The Customer acknowledges and agrees that Customer Personal Information may be processed by Sub-processors outside the European Economic Area or the country where the Customer is located in order to carry out the Service and EasyVista's other obligations under the Terms. EasyVista shall implement a data transfer solution to ensure any such transfers are compliant with the Data Protection Legislation.

5.3. For the avoidance of doubt, where a Sub-processor fails to fulfil its obligations under any sub-contract, EasyVista shall remain fully liable to the Customer for the fulfilment of its obligations under this Addendum.

A.1.1.6           6. Term and Termination

6.1. This Addendum shall commence on May 25th, 2018 and shall continue in full force and effect until the later of:

6.1.1. the termination or expiration of the Terms; or

6.1.2. the termination of the last of the Services to be performed pursuant to the Terms.

6.2 Within six (6) months of the termination of this Addendum and upon written request of Customer, EasyVista shall delete the Customer Personal Information and delete any existing copies in its possession unless; (i) required to retain such Customer Personal Information under applicable law; or, (ii) the Customer requests that EasyVista return the Customer Personal Information to it.

A.1.1.7           7. Governing Law

7.1. This Addendum and any dispute arising out of or in relation to it (whether contractual or non-contractual) shall be governed by, and construed in accordance with the law of the State of Delaware without giving effect to principles governing conflicts of law.