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GitLab

Explore GitLab’s DevOps platform connected with Service Manager to enhance synchronization of development activity with ITSM processes.
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Logo GitLab
Overview

This integration connects GitLab’s DevOps platform with Service Manager to synchronize development activity—such as issues, merge requests, and code changes—with ITSM processes. It enables IT and development teams to maintain consistent visibility across service tickets and GitLab work items, improving collaboration and accelerating change delivery. GitLab provides a unified environment for planning, source control, CI/CD, and issue tracking, making it a strong anchor point for Dev/ITSM alignment.  

Key features
  • Automatically create or update GitLab issues from Service Manager tickets to keep development tasks and service requests aligned. 
  • Link merge requests, reviews, and comments to Service Manager timelines for full traceability across Dev and ITSM workflows. 
  • Notify teams when Service Manager tickets close while related GitLab work remains open, reducing overlooked changes or incomplete deployments. 
  • Synchronize status updates and progress from GitLab back to Service Manager, ensuring realtime visibility across both platforms. 
  • Improve crossteam collaboration by connecting GitLab’s integrated DevOps lifecycle—code, CI/CD, reviews, and automation—with IT service management processes.  
Website URL
https://about.gitlab.com/
Integration Type
  • Development, ITSM
Related Resources
  • EV Platform, EV Service Manager