This integration connects GitLab’s DevOps platform with Service Manager to synchronize development activity—such as issues, merge requests, and code changes—with ITSM processes. It enables IT and development teams to maintain consistent visibility across service tickets and GitLab work items, improving collaboration and accelerating change delivery. GitLab provides a unified environment for planning, source control, CI/CD, and issue tracking, making it a strong anchor point for Dev/ITSM alignment.