is now part of
. Stronger together.
EasyVista

Interact Software

Explore this integration that connects EasyVista Service Manager with Interact Software’s platform for enhanced user experience data.
Request a demo
Logo Interact Software
Overview

This integration connects EasyVista Service Manager with Interact Software’s digital experience monitoring platform to import enduser experience data into ITSM records. It provides IT teams with realtime visibility into application performance and device health directly within Equipment and Configuration Item forms. The integration helps correlate technical indicators with service data to support faster diagnosis and improved service quality. 

Key features
  • Imports Interact DEM metrics into Service Manager to enhance asset and configuration visibility. 
  • Displays enduser experience indicators within contextual applications for rapid analysis. 
  • Supports automated preimport data processing to streamline ingestion of monitoring files. 
  • Improves incident resolution by aligning performance data with operational workflows. 
Website URL
https://www.interact-software.com/en/euem/
Integration Type
  • Digital Experience Monitoring
Related Resources
  • EV Platform, EV Service Manager