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EasyVista

The ITSM Platform That Brings Your Data, Teams, and Automation Together with AI

EasyVista gives you the tools and data backbone to sense issues, trigger the right workflows, and resolve problems faster. Our “sensors and affecters” on the platform are the ultimate catalyst for automation and AI.

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Why ITSM and ESM Are Hard

ITIL and enterprise ITSM principles are valuable but notoriously hard to put into practice. Add in siloed teams, rising costs, and the pressure for IT to support business digitization and embed AI, and most IT organizations are falling short.

 

  • Issues closed without being resolved
  • Dashboards showing green health status while users still struggle
  • More responsibility on IT with fewer resources and more tools

 

For IT leaders it’s a different year, with more AI; but this dynamic is pushing ITSM struggles and costs higher than ever.

Why the EasyVista Platform Exists

EasyVista is built to make enterprise-grade ITSM practical.

 

  • Grounded in IT: Business workflows and Enterprise Service Management (ESM) cannot thrive if IT operations are broken
  • Unified for Service and Ops Teams: Shared tools and licensing make it easier and more cost effective to work together across support and operations teams
  • Sensor and Affector Model: From endpoints to networks to apps, EasyVista senses what is happening, triggers the right process, and takes action automatically

 

The result is a platform where ITSM drives resolution, automation, and service maturity, supported by a strong data backbone that makes AI adoption practical.

What the Platform Includes

The EasyVista platform combines ITSM with the operational tools and automation backbone modern IT teams need.

Common Layer

Every EasyVista product runs on the same platform layer. The platform is the common foundation that keeps everything secure, connected, and consistent, and it provides the shared services that add intelligence and flexibility across the suite.

 

Core Services (the plumbing that keeps everything together):

 

  • Security and Compliance: Roles, identity, access controls, auditability
  • Workflow Engine: The automation runtime that executes processes end to end
  • Integrations and APIs: The raw framework (APIs, eventing, SDKs) that keeps the platform open and extensible
  • Data Backbone: Shared CMDB, normalized asset and service data, consistent reporting
  • Administration: Central governance, UX consistency, theming, admin controls

 

Branded Platform Services (the power you see in action):

 

  • EV Pulse AI: Embedded AI features woven into ITSM and ops workflows
  • EV Insights: Embedded BI and advanced reporting for better decisions
  • Easy Connect: Packaged integrations and no-code tools built on the core APIs
  • Easy Design: Low-code studios for workflows, forms, portals, and configuration

Product Areas

A complete system for service management, operations, and automation. Delivered with a flexible and cost effective licensing model.

 

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The Outcome: Practical IT That Pays Off

 

Most platforms promise transformation and deliver overhead. EasyVista is built differently: to make IT practical, measurable, and cost-effective. The EasyVista Platform’s unified data backbone and sensor-affector model mean every workflow, automation, and AI action drives real ROI, not just more tool sprawl.

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