EV Pulse AI is the intelligence layer of the EasyVista Platform. It connects with EV Service Manager, EV Self Help, and other modules to enhance how information moves, how issues are resolved, and how users interact.

AI Suggestions:

• Intelligent categorization and urgency detection
• Similar ticket and knowledge article recommendations
• Early escalation and expert identification
• Helps agents learn from data patterns already in the system

AI Automations:

• Summarize and rephrase notes and memos
• Translate multilingual content instantly
• Create draft knowledge articles from resolved tickets
• Gives teams small, repeatable efficiency gains

AI Operations:

• Detect anomalies and recurring issues
• Forecast maintenance trends
• Correlate events to uncover potential root causes
• Enables gradual movement toward proactive service

AI Conversations:

• LLM-powered virtual agents using OpenAI, Mistral, or EasyVista-hosted models
• Multilingual chat and self-service portal integration
• Knowledge-based responses and simple ticket actions
• A flexible foundation for future self-service innovation

From predicting issues before they disrupt production to ensuring compliance in regulated sectors, EV Pulse can adapt to many sectors unique challenges:

• Manufacturing: Maintain operational efficiency and minimize downtime through predictive insights that identify potential equipment issues before they escalate.
• Public Sector: Deliver reliable, compliant IT services across departments with intelligent categorization, automated translations, and predictive escalation.
• Financial Services: Strengthen service reliability and operational control with AI-powered prioritization and risk analysis
• Healthcare: Support critical clinical and administrative operations with intelligent triage, sentiment analysis, and context-aware knowledge delivery.
• Education: Provide responsive, multilingual IT assistance for students, faculty, and staff through conversational AI and automated knowledge sharing.