EasyVista, the global technology company dedicated to empowering IT, today announced its inclusion in Forrester’s “Enterprise Service Management Platforms Landscape, Q2 2025: Overview Of 26 Vendors.” The report emphasizes how modern ESM platforms extend the discipline of IT service management (ITSM) across the enterprise, breaking down silos and delivering consistent, employee-focused service experiences.
As organizations work to connect their operations and create more unified service environments, many still struggle with a fragmented foundation that slows down progress. Before IT teams can enable business-wide service transformation, they must first solve fragmentation in their own backyard. That starts with strengthening ITSM practices and building a reliable, connected core; one that includes accurate asset data, clean workflows, and automation-ready systems.
Findings from a recent EasyVista study reveal that nearly 67% of organizations continue to rely on spreadsheets, manual workarounds, or disconnected tools to bridge ITSM and IT asset management (ITAM) processes—a challenge that spans companies of all sizes. EasyVista’s recognition by Forrester underscores its role in helping businesses move beyond these outdated practices toward a cohesive, enterprise-wide service management model.
“The Forrester report validates what we’re seeing every day: companies are eager to move beyond isolated IT fixes and build a unified, enterprise-wide approach to service management,” said Ryan Counts, Co-Chief Product Officer, EasyVista. “Whether you’re a mid-sized manufacturer or a global financial services provider, the same principle applies: service delivery needs to be connected, transparent, and aligned to business value.”
By taking a platform approach that integrates people, processes, and technology, EasyVista enables organizations to evolve from fragmented tools and manual workflows to a mature, enterprise-wide service management model, improving employee experiences, reducing complexity, and ultimately driving more strategic business outcomes.