EV Self Help is EasyVista’s self-service software that’s redefining the way users experience support. Leveraging the flexibility of a CMS, EV Self Help empowers teams to design and deploy adaptive support resources across IT and beyond. Unlike static portals, EV Self Help scales and evolves to meet your unique needs, making it an invaluable tool across departments and use cases.
EV Discovery is EasyVista’s automated IT asset discovery and dependency mapping tool designed to simplify your IT environment. EV Discovery is completely native to EasyVista’s platform, enabling seamless access to ITSM, remote support, and monitoring modules.
EV Digital Experience Monitoring (EV DEM) is the EV Platform’s module that empowers IT teams with deep insights into real user experiences. Combining Real-User Monitoring and Synthetic Transaction Monitoring, it tracks how users interact with your applications and services live and in real time, catching issues where they matter most – at the user interface.
EV Service Manager is a feature-rich, cost-effective AI-enhanced ITSM platform that serves as the operational system of record for AI in IT service operations, connecting service desk and operations to enable faster resolution, automation at scale, and proactive service delivery.
EV Accelerate is a subscription-based expert advisory service that gives your team unlimited access to EasyVista specialists. You do the work, but you are never stuck figuring things out alone.
Whether you are building workflows, planning upgrades, reviewing automation rules, or just need a second opinion, EV Accelerate gives you real-time access to people who know the platform inside and out. EasyVista experts provide real-time guidance on configuration, automation, upgrades, and optimization, so you’re never stuck figuring things out alone.
EV Observe streamlines end-to-end monitoring, giving your team a unified view for proactive incident management and smoother service continuity – all from one platform. Simplify service continuity and focus on what matters most as your team gains comprehensive control and improved service resilience!
EV Insights is a powerful BI and analytics module embedded directly within EV Service Manager, transforming IT service data into actionable intelligence — no need for additional BI tools. Built to streamline and elevate IT service management, EV Insights provides instant access to pre-built dashboards, key performance indicators, and in-depth analytics. It’s all about enabling your team to proactively improve service performance and enhance user satisfaction effortlessly.
EasyVista for MS Teams is the integrated support solution that embeds IT support directly in Microsoft Teams. Built as an add-on for organizations using EV Service Manager, it empowers employees with fast, convenient access to IT services without switching tools.
EV Reach is EasyVista’s remote IT support (RMM) product that drives proactive IT service delivery with rich endpoint insights, streamlined system management, and advanced automation. Integrated tightly with ITSM workflows, EV Reach empowers support teams with the agility to respond swiftly, automate routine tasks, and resolve issues before they impact productivity.
EV Orchestrate is EasyVista’s IT Automation and Orchestration product delivering simplicity and efficiency for complex IT workflows. Designed with agility and scalability at its core, it empowers teams to automate processes across IT systems and applications, from targeted to enterprise-wide automation needs. Whether you’re optimizing a single workflow or transforming your IT ecosystem, EV Orchestrate will help you do it faster, and smarter.
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable. -prod
