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Customer Case Study

EasyVista Ensures The Associated Press Reporters Across the Globe Have the Technology Tools They Need 

Increased availability by 64% in
12 months

The AP’s IT service management organization, known as Global Service Delivery, replaced a basic ticketing solution with EasyVista’s IT service management platform, launching first with Incident Management and Service Request.

Download this case study to learn more about how they observed a double digit decrease in ticket resolution time and streamlined service management across the IT department.


Access the case study