Bob Rizzo

Bob Rizzo is the Product Marketing Director at EasyVista. An accomplished sales and marketing professional focused on helping customers, he serves as the product evangelist, both internally and externally, for the Easy Vista Self Help product. Rizzo has vast experience working with customers and partners in the IT service management software industry and understanding the challenges they face. Outside of work, he is an avid sports fan and enjoys playing golf, billiards and soccer.

AI Advantages in ITSM: Why This Isn’t a Robot Takeover

Understanding the role between AI and ITSM can alleviate some of the stigma and fear human agents may have.

Why Caring About Employees is Good for the Bottom Line (& 3 Tips to Show Employees You Care with ITSM)

Improving the employee experience is key in mastering customer satisfaction. Learn more in this post.

MAY THE FOURTH BE WITH YOU! Essential Features of an IT Self Service Portal

An IT self service portal will allow your team to submit or resolve tickets on their own without an intermediary. Here are the key features to have.

Earth Day, Benefits of Green IT

As we celebrate Earth Day, the role of IT cannot be ignored. IT can make a major difference in a company’s sustainability efforts, and Green IT can help. Learn more here.

3 Simple Ways to Tweak Your Approach to Automation

Machine learning and automation have made a splash at the service desk in recent years in the form of basic machine learning and automation of simple tasks.

Top 5 ITSM Integrations to Consider

Here are the top ITSM integrations to help align your IT services to the needs of your scaling business whether it’s best practices or addressing challenges.