OTRS
is now part of
EasyVista
. Stronger together.
EV Insights gives IT teams quick access to real-time data, enabling them to monitor key metrics, detect trends, and make informed decisions within a single, unified platform. Purpose-built for IT environments, it eliminates the need for additional BI tools, offering instant access to ready-made dashboards and performance indicators.
Maintain consistent, accurate data across your CMDB.
Identify trends, perform root cause analysis, and forecast service requirements.
Allow IT teams to design and customise reports and dashboards.
Built directly into EV Service Manager for seamless, secure, and future-ready analytics.
EV Insights centralises ITSM data, giving IT teams a complete, real-time view of performance metrics. Embedded within EV Service Manager, it simplifies decision-making, enabling proactive service improvements without complexity.
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable
Watch EV Insights in action and see how it can help your organization move forward.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM and various industries
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
Provide IT teams with interactive, visual tools for clearer analysis and reporting.
Embedded directly into EV Service Manager for convenience and efficiency – no platform switching required.
The EasyVista platform consolidates IT service management, remote support, automation, and monitoring into a single, scalable solution. Adaptable to any organisation’s needs, it lowers costs while simplifying service delivery. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
The embedded dashboards will help you visualize budget allocations and resource utilization across IT services. With a clear view of cost drivers, IT executives can optimize budgets, cut unnecessary expenses, and ensure IT investments align with organizational priorities.
EV Insights empowers Continuous Improvement Managers to track the impact of service improvement projects on key metrics like incident volume, resolution times, and customer satisfaction. With clear, visualized progress, managers can showcase ROI and fine-tune initiatives to maximize service quality.
Gain a single view of all critical ITSM metrics to support faster, data-led decisions. With this unified view, your team can make faster, data-driven decisions that drive alignment across IT and business goals.
Anticipate service needs and prevent potential disruptions before they escalate.
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
Use historical data and predictive analytics to anticipate service issues, reducing major incidents and improving operational stability.
In a hurry to get setup? We offer on-boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
