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Cisco CallManager

Learn how Cisco CallManager automatically triggers incident creation in Service Manager during telephony issues.
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Logo Cisco CallManager
Overview

This integration enables Cisco CallManager to automatically trigger incident creation in Service Manager whenever telephony issues occur, such as call failures, device registration problems, or service degradation. By linking CallManager events directly to the ITSM platform, operations teams can ensure rapid response to voice service disruptions and maintain consistent service quality. 

Key features
  • Automatically generating Service Manager incidents from Cisco CallManager alerts or error conditions. 
  • Ensuring faster detection and handling of telephony problems through real‑time event forwarding. 
  • Improving collaboration between telephony engineers and service desk teams by centralizing voice‑related incidents in the ITSM workflow. 
  • Enhancing service continuity by reducing manual intervention in monitoring and incident logging. 
Website URL
https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/series.html
Integration Type
  • Telephony
Related Resources
  • EV Platform, EV Service Manager